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The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag. 2009;37(2):32
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Evaluating the Technical Efficiency of Service Operations Using DEA Models: An Application to Contact Center Services
Geon Cho, Kyoung-Jae Lee, Soon-Hu So
J Korean Soc Qual Manag. 2009;37(2):1
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A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2009;37(1):80
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A Empirical Study on Applying the BSC for Service Quality Development
Hyung-Wook Kim, Hyuck-Tae Kwon, Hyung-Seok Oh
J Korean Soc Qual Manag. 2009;37(1):20
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A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2008;36(4):102
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A Scale for Measuring Standardization of Service Encounter Process
Chang-Juek Suh, Se-Young Lee
J Korean Soc Qual Manag. 2008;36(4):47
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A Comparative Analysis between Manufacturing and Transactional/Service Processes of Six Sigma Quality Improvement
Jae-Wook Yoon, Bo-Hyoung Kim
J Korean Soc Qual Manag. 2008;36(4):37
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Literature Review of Service Quality - Focused on Korean Research Papers -
Hyo-Seok Yang, Do-Kyung Sung, Choon-Burn Yoo
J Korean Soc Qual Manag. 2008;36(3):112
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Optimal 3G Telecommunication Service Switching Time Considering Telecommunication Quality of Service
Jong-Ryong Lee, kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag. 2008;36(3):76
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A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Ihn-Shik Lee
J Korean Soc Qual Manag. 2008;36(3):66
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Development of the Scale to Measure the Logistics Service Quality
Gi-Du Kang, Seung-Ho Ahn, Myung-Ki Chai
J Korean Soc Qual Manag. 2008;36(2):45
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The Optimal Operating Planning of Convention Systems for Service Quality
Chang-Dae Kim, Jae-Young Moon
J Korean Soc Qual Manag. 2008;36(1):40
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The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag. 2007;35(4):111
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The Relationship between Internal Marketing and Service Quality in Telecommunication Sector
Kwan-Young Ahn, Rho-Gook Park
J Korean Soc Qual Manag. 2007;35(4):78
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Service Life Prediction for Building Materials and Components with Stochastic Deterioration
Young-Il Kwon
J Korean Soc Qual Manag. 2007;35(4):61
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Implications of TMF and QuEST Programs to Global Standardization Activities on Internet QoS in the Era of Digital Convergence
Do-Hoon Kim
J Korean Soc Qual Manag. 2007;35(3):37
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Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
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Relationship between Business-to-Business Service Quality and Loyalty : An Application of the IMP Model
Ja-Young Choi, Ju-Young Park
J Korean Soc Qual Manag. 2007;35(1):124
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The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
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An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2007;35(1):35
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A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2006;34(4):110
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The Analysis of Human Error for Improving Customer Counseling Service Quality
Woong-Hee Park
J Korean Soc Qual Manag. 2006;34(4):78
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Service Quality of Internet-based Lecture and In-class Lecture at the University Level
Jae-Hong Yoon
J Korean Soc Qual Manag. 2006;34(4):65
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A Study on the Application of CMMI for Aircraft Software Development Process Improvement
Sung-Ju Lee, Jae-Wook Yoon, Jai-Hyun Byun
J Korean Soc Qual Manag. 2006;34(3):1
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A Moderating Effect of CEO Support on the Relationship between SCM Practice and SCM Performance
Sun-Hee Youn, Hyoung-Wook Kim, Ho-Suk Choi
J Korean Soc Qual Manag. 2006;34(2):107
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Replication of Internal Service Quality Battery : The Assessment of Its Reliability and Validity
Gi-Du Kang
J Korean Soc Qual Manag. 2006;34(2):77
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An Effect of Service Quality Factors on Customer Satisfaction in Infant Education Institutes : Centered on the Comparison of Kindergartens and Daycare Centers
J Korean Soc Qual Manag. 2006;34(2):48
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A Dynamic Resource Allocation on Service Quality of Internet Shopping-mall
Soo-Il Kwak, Kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag. 2005;33(4):21
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A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
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Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
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