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Journal of Korean Society for Quality Management > Volume 36(3); 2008 > Article
Journal of Korean Society for Quality Management 2008;36(3): 112-.
서비스품질 문헌연구 - 국내연구를 중심으로 -
양효석1, 성도경1, 유춘번2
1경기대학교 대학원 산업공학과
2경기대학교 첨단산업공학부
Literature Review of Service Quality - Focused on Korean Research Papers -
Hyo-Seok Yang1, Do-Kyung Sung1, Choon-Burn Yoo2
1Dept. of Industrial Engineering, Graduate School of Kyonggi University
2Dept. of Industrial Engineering, Kyonggi University
ABSTRACT
As roles of service industry in economy rises, studies related with service quality were increased continuously. We review 131 papers domestic literatures was published from 2003 during the latest 5 years to 2007 and classify them on service industry, measurement model and research contents. Also, we analyze research contents and suggest future research issues in service management areas.
Key Words: Service Quality;Literature Review;
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