| 서비스품질 문헌연구 - 국내연구를 중심으로 - |
| 양효석1, 성도경1, 유춘번2 |
1경기대학교 대학원 산업공학과
2경기대학교 첨단산업공학부 |
| Literature Review of Service Quality - Focused on Korean Research Papers - |
| Hyo-Seok Yang1, Do-Kyung Sung1, Choon-Burn Yoo2 |
1Dept. of Industrial Engineering, Graduate School of Kyonggi University
2Dept. of Industrial Engineering, Kyonggi University |
|
|
|
|
|
| ABSTRACT |
|
As roles of service industry in economy rises, studies related with service quality were increased continuously. We review 131 papers domestic literatures was published from 2003 during the latest 5 years to 2007 and classify them on service industry, measurement model and research contents. Also, we analyze research contents and suggest future research issues in service management areas. |
| Key Words:
Service Quality;Literature Review; |
|
PDF Links
Full text via DOI 
Download Citation 
