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QUALITY POLICY
Quality 4.0: Concept, Elements, Level Evaluation and Deployment Direction
Purpose: This article aims 1) to propose Quality 4.0 concept through surveying related literature, 2) to suggest key elements of Quality 4.0 by arranging the elements of Quality 4.0 that appeared in the literature, 3) to determine the levels of Quality 4.0, and 4) to suggest ide...
GENERAL QUALITY RESEARCH
Determination of Control Limits of Conditional Variance Investigation: Application of Taguchi's Quality Loss Concept
Purpose: The main theme of this study is to determine the optimal control limit of conditional variance investigation by mathematical approach. According to the determination approach of control limit presented in this study, it is possible with only one parameter to calculate t...
GENERAL QUALITY RESEARCH
Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Purpose: The purpose of this study is to investigate the service quality factors in terms of customer trust, satisfaction and loyalty of the Korean telecommunication companies(SKT, KT, LG U+). Specifically, this study presents new business strategies of the each company, thereby...
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49(4); December 31, 2021
Volume 49(3); September 2021
Volume 49(2); June 2021
Volume 49(1); March 2021
Volume 48(4); December 2020
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Quality Policy
447 Quality 4.0: Concept, Elements, Level Evaluation and Deployment Direction
Hojin Seo, Jai-Hyun Byun, Dohyun Kim
J Korean Soc Qual Manag. 2021;49(4):447-466.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.447
                                    
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General Quality Researches
467 Determination of Control Limits of Conditional Variance Investigation: Application of Taguchi's Quality Loss Concept
Hoo Seok Pai, Chae Kwan Lim
J Korean Soc Qual Manag. 2021;49(4):467-482.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.467
                                    
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483 Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag. 2021;49(4):483-503.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.483
                                    
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505 The Study on the Intention of the Use of Fintech Digital Sandbox (D-Testbed)
Munrak Lee, Won-Boo Lee, Youngdoo Son
J Korean Soc Qual Manag. 2021;49(4):505-525.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.505
                                    
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527 Improvement of Consensus Quality for PoN Blockchain System Using Response Surface Methodology
Jin Young Choi, Young Chang Kim, Jintae Oh, Kiyoung Kim
J Korean Soc Qual Manag. 2021;49(4):527-537.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.527
                                    
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539 Multivariate CUSUM Chart to Monitor Correlated Multivariate Time-series Observations
Kyu Young Lee, Mi Lim Lee
J Korean Soc Qual Manag. 2021;49(4):539-550.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.539
                                    
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551 Analysis of Smart Factory Research Trends Based on Big Data Analysis
Eun-Ji Lee, Chul-Ho Cho
J Korean Soc Qual Manag. 2021;49(4):551-567.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.551
                                    
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569 Forecasting Crop Yield Using Encoder-Decoder Model with Attention
Sooram Kang, Kyungchul Cho, MyungHwan Na
J Korean Soc Qual Manag. 2021;49(4):569-579.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.569
                                    
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581 Anomaly Detection System in Mechanical Facility Equipment: Using Long Short-Term Memory Variational Autoencoder
Jaehong Seo, Junsung Park, Joonwoo Yoo, Heejun Park
J Korean Soc Qual Manag. 2021;49(4):581-594.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.581
                                    
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Case Studies
595 Customer Satisfaction Analysis for Global Cosmetic Brands: Text-mining Based Online Review Analysis
Jaehun Park, Ye-Rim Kim, Su-Bin Kang
J Korean Soc Qual Manag. 2021;49(4):595-607.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.595
                                    
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609 How to Apply the New Quality Dimensions to the New Business in the Digital Transformation Era?
Min Seo Park, Kyung Mi Bae, Youn Sung Kim
J Korean Soc Qual Manag. 2021;49(4):609-622.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.609
                                    
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623 A Case Study on Ethical Management of Public Enterprises : Focusing on the Case of Korea Gas Technology Corporation
Dongchul Kim, Jung-Won Kim
J Korean Soc Qual Manag. 2021;49(4):623-640.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.623
                                    
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641 Tracking Convergence of Manufacturing and Service Sectors Toward i-fashion: A Case of Korea
Jun Mo Kim, Sung Uk Lim
J Korean Soc Qual Manag. 2021;49(4):641-654.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.641
                                    
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