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GENERAL QUALITY RESEARCH
The Effect of Extended Warranties on Economic Outcome in a Supply Chain
Purpose: In Part 1, the purpose of this study is to examine how a used product provider optimizes a company's profits by comparing an extended warranty to a used product only when selling a product and what it provides later. In addition, in Part 2, an empirical study can confir...
GENERAL QUALITY RESEARCH
A Study on the Effect of Public Library Service Scape on Customer Loyalty
Purpose: The purpose of this study is to empirically verify the structural relationship between public library service-scape, flow, user satisfaction, and customer loyalty for adults who use public libraries for academic purposes in a changing public library environment. To this...
GENERAL QUALITY RESEARCH
Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Purpose: A main aims are to check the level of satisfaction of service quality and derive service quality factors in the field of defense quality assurance activities that need improvement. Furthermore, the paper presents a basic data for identifying future development direction...
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Published online
51(1); March 31, 2023
Volume 50(4); December 2022
Volume 50(3); September 2022
Volume 50(2); June 2022
Volume 50(1); March 2022
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General Quality Researches
1 The Effect of Extended Warranties on Economic Outcome in a Supply Chain
Sunghee Lee, Jinsoo Park
J Korean Soc Qual Manag. 2023;51(1):1-18.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.1
                                    
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19 A Study on the Effect of Public Library Service Scape on Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(1):19-36.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.19
                                    
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37 Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Yoon-Wook Nam, Dong-Hyeon Ko, Hyun-Min Kim, Kowan-Woo Lee
J Korean Soc Qual Manag. 2023;51(1):37-54.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.37
                                    
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55 Injection Process Yield Improvement Methodology Based on eXplainable Artificial Intelligence (XAI) Algorithm
Ji-Soo Hong, Yong-Min Hong, Seung-Yong Oh, Tae-Ho Kang, Hyeon-Jeong Lee, Sung-Woo Kang
J Korean Soc Qual Manag. 2023;51(1):55-65.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.55
                                    
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67 Analysis of the COVID-19 Pandemic-Driven Effect Changes of Quality Factors on Customer Satisfaction in Korean Police Civil Affairs Service
Seon-Kwan Yeo, Jong-Hyuk Lee, Won-Jun Choi, Ki-Hun Kim
J Korean Soc Qual Manag. 2023;51(1):67-78.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.67
                                    
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79 A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(1):79-96.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.79
                                    
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97 A Study on Factors Affecting Intention to Continuous Use Metaverse Platform Service
Minji Kim, Seungzoon Lee, Jeongil Choi
J Korean Soc Qual Manag. 2023;51(1):97-117.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.97
                                    
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119 A Study on Optimization of Classification Performance through Fourier Transform and Image Augmentation
Kihyun Kim, Seong-Mok Kim, Yong Soo Kim
J Korean Soc Qual Manag. 2023;51(1):119-129.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.119
                                    
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Case Study
131 Implementation of a KPI Focused e-QMS: A Case Study in the Aerospace & Defense Industry
Jae Young Shin, Wan Seon Shin
J Korean Soc Qual Manag. 2023;51(1):131-154.   Published online March 31, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.1.131
                                    
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