Journal of the Korean Society for Quality Management

QUALITY POLICY Quality 4.0: Concept, Elements, Level Evaluation and Deployment Direction
Purpose: This article aims 1) to propose Quality 4.0 concept through surveying related literature, 2) to suggest key elements of Quality 4.0 by arranging the elements of Quality 4.0 that appeared in the literature, 3) to determine the levels of Quality 4.0, and 4) to suggest ide...

GENERAL QUALITY RESEARCH Determination of Control Limits of Conditional Variance Investigation: Application of Taguchi's Quality Loss Concept
Purpose: The main theme of this study is to determine the optimal control limit of conditional variance investigation by mathematical approach. According to the determination approach of control limit presented in this study, it is possible with only one parameter to calculate t...

GENERAL QUALITY RESEARCH Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Purpose: The purpose of this study is to investigate the service quality factors in terms of customer trust, satisfaction and loyalty of the Korean telecommunication companies(SKT, KT, LG U+). Specifically, this study presents new business strategies of the each company, thereby...