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QUALITY POLICY
Quality 4.0: Concept, Elements, Level Evaluation and Deployment Direction
Purpose: This article aims 1) to propose Quality 4.0 concept through surveying related literature, 2) to suggest key elements of Quality 4.0 by arranging the elements of Quality 4.0 that appeared in the literature, 3) to determine the levels of Quality 4.0, and 4) to suggest ide...
GENERAL QUALITY RESEARCH
Determination of Control Limits of Conditional Variance Investigation: Application of Taguchi's Quality Loss Concept
Purpose: The main theme of this study is to determine the optimal control limit of conditional variance investigation by mathematical approach. According to the determination approach of control limit presented in this study, it is possible with only one parameter to calculate t...
GENERAL QUALITY RESEARCH
Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Purpose: The purpose of this study is to investigate the service quality factors in terms of customer trust, satisfaction and loyalty of the Korean telecommunication companies(SKT, KT, LG U+). Specifically, this study presents new business strategies of the each company, thereby...
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Published online
49(4); December 31, 2021
Volume 49(3); September 2021
Volume 49(2); June 2021
Volume 49(1); March 2021
Volume 48(4); December 2020
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A Study on the Relationship between Operational Method and Performance of Web Sites - Effect of CSR on Employees' Organizational Commitment and Productive behaviors - ( 14442 times )
Jong-Pil Park, Mi Park, Hyung-Wook Kim
J Korean Soc Qual Manag. 2015;43(1):67-83.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.067
                              
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A Study on Reliability Program of the Armed Vehicles ( 12970 times )
Chang Hee Lee, Du Il Park, Kyung Roo Kim, Sang Boo Kim
J Korean Soc Qual Manag. 2015;43(3):221-238.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.221
                                 Cited By 1
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Understanding and Reducing Performance Variation in New Product Development Using Paper Helicopter Experiment ( 12211 times )
Byung-Cheol Shin, Si-Ung Kim, Sun Min Jeong, Jai-Hyun Byun, Yong-Seog Nam
J Korean Soc Qual Manag. 2015;43(4):589-606.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.589
                              
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Service Development using Fuzzy QFD in the banking industry ( 12009 times )
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
                                 Cited By 2
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Some Relationships between Measurement Capability Indices of Type 1 Study, Gage R&R Study, and ISO 22514-7 ( 11806 times )
Seung-Hoon Lee, Keun Lim
J Korean Soc Qual Manag. 2016;44(1):77-94.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.077
                              
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Literature Review on the Quality Innovation in KSQM for 50 Years ( 11260 times )
Chongman Kim, Uk Jung, Jun-Hyeok Seo, SungMin Bae
J Korean Soc Qual Manag. 2016;44(1):17-28.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.017
                                 Cited By 1
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A Study on Radiation Shielding Materials for Protective Garments using Monte Carlo Simulation ( 10787 times )
Manjae Bae, Hyungmin Lee
J Korean Soc Qual Manag. 2015;43(3):239-252.   Published online September 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.3.239
                                 Cited By 1
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A Case Study of Innovation Activities in a Company with Multiple Business Areas ( 10742 times )
Hye Ran Chong, Sung Hoon Hong, Min Koo Lee, Hyuck Moo Kwon
J Korean Soc Qual Manag. 2016;44(1):181-198.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.181
                              
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A Research on the Development of Quality Cost Management System for Power Industry ( 10554 times )
Myong Chang Lee, Bong Sun Hwang, Sang Jun Park, Min Gyu Kim, Dong Chun Kim, Wan Seon Shin
J Korean Soc Qual Manag. 2016;44(4):713-733.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.713
                              
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A Study on Causality between Total Quality Management and Performance of Secondary-Care Hospital Using Malcolm Baldrige National Quality Award Model for Healthcare ( 9515 times )
June-Duk Kwon, Chiho Yoon, Hyun-Jong Oh, Beom-Gyu Park, Yang-Kyun Kim
J Korean Soc Qual Manag. 2015;43(1):11-29.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.011
                              
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