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Journal of Korean Society for Quality Management 2008;36(2): 45-. |
| 물류서비스품질의 측정을 위한 척도개발에 관한 연구 |
| 강기두1, 안승호1, 채명기2 |
1숭실대학교 경영학부
2숭실대학교 대학원/GPL Consulting |
| Development of the Scale to Measure the Logistics Service Quality |
| Gi-Du Kang1, Seung-Ho Ahn1, Myung-Ki Chai2 |
1School of Business Administration, Soongsil University
2Doctoral Candidate, Soongsil University |
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| ABSTRACT |
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The importance of quality logistics service to the enterprises has kept growing considering the fierce competitions. It also asks for the sound definition and the scale explaining the construct of logistics service quality. The current study attempted to identify the construct of logistics service quality and develop the scale to measure it. Various qualitative and quantitative methodologies have been employed in order to provide the solid theoretical and psychometrical foundation of the proposed scale. In so doing, the conceptual definition of Logistics Service quality has been proposed and the 127-item scale measuring the construct of logistics service quality has been developed and found to be reliable and valid. |
| Key Words:
Logistics Service;Service Quality;Scale Development;Psychometric Properties; |
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