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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag.
2009;37(2):32
Development of the Scale to Measure the Logistics Service Quality
Gi-Du Kang, Seung-Ho Ahn, Myung-Ki Chai
J Korean Soc Qual Manag.
2008;36(2):45
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