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Journal of Korean Society for Quality Management 1999;27(4): 167-. |
| 호텔 서비스품질 측정 속성과 차원 개발 |
| 김희탁1, 이명식1, 김장하2 |
1상명대학교 경영학과
2영동전문대학 관광경영과 |
| Development of Attributes and Dimensions for Hotel Service Quality Measurement |
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| ABSTRACT |
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The purpose of this study is to develop the hotel service quality measurement attributes and dimensions which have higher validity and reliability than before. The procedures of this study is as follows: First, the attributes and dimensions are developed through the rigorous analysis of literature review. Second, the attributes and dimensions which have been developed are refined after the pilot survey. Third, the final survey used for criterion-related validity test, reliability test and factor analysis. Eventually, twenty seven attributes and six dimensions are extracted and discussed. |
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