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Validity Analysis of Korean Food for Launching Halal Market in Egypt Using the Kano-Timko Model with Conjoint Anlaysis
Young Seok Son, Byong Seo Lee, Kyung Soo Na
J Korean Soc Qual Manag. 2019;47(2):345-365.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.345
                                    
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A Study on the Impact of Perceived Cosmetic Brand App on Continuous Usage Intention - Meditating Effect of Customer Satisfaction and Moderating Effect of Involvement -
Jia Zhao, Yeonggil Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(2):237-254.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.237
                                    
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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
                                    
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The Effects of Project Managers’Servant Leadership on Project Performance via Customer Satisfaction
Hyung-Su Lee, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(2):283-300.   Published online June 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.2.283
                                    
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A study on inducing process of critical design factors for enhancing customer satisfaction
Youngjae Im
J Korean Soc Qual Manag. 2017;45(4):717-738.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.717
                                    
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Effect of Customer Relationship Management(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag. 2017;45(3):547-560.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.547
                                    
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
                                    
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A Study on the Customer Satisfaction for Smart Audio's Concept Features through the Kano Model
HoonChul Shin, Jonghak Kim, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(4):951-963.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.951
                              
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
                              
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Affective quality improving method for service fields by analysing customers' affective sensory responses
Jaeho Choe, Sungjoon Park
J Korean Soc Qual Manag. 2016;44(4):897-906.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.897
                              
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The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
                              
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
                                 Cited By 1
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Measuring Creativity of Ideas and the Corresponding Customer Satisfaction
Ikseon Kang, Haegeun Song, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(1):139-152.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.139
                                 Cited By 1
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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
                              
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Case Study for Improving Lecture Satisfaction using S-NS Diagram
J Korean Soc Qual Manag. 2015;43(4):489-498.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.489
                              
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
            
The Effect of Hospital Web Service Quality on Initial Trust and Off-line Visit Intention: Focusing on Medium and Small Size Hospital
Sang-Han Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2014;42(3):445
            
Image Improvement and Trust Building of Traditional Medical Service Considered Emotional Attachment
Chul-Ho Cho
J Korean Soc Qual Manag. 2013;41(2):261
DOI: https://doi.org/10.7469/JKSQM.2013.41.2.261
            
TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
               Cited By 1
A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
               Cited By 2
The Effects of Service Quality and Costs of Power Plant Maintenance Services on Customer Value and Customer Satisfaction
Jin-Ho Lee, Jong-Hoon Kim, Han-Joo Yoo
J Korean Soc Qual Manag. 2012;40(1):73
DOI: https://doi.org/10.7469/JKSQM.2012.40.1.073
               Cited By 3
Public Internet Service and Customer Satisfaction with a Focus on Public Agencies in Korea
Hee-Jun Park, Seok-Hee Son, Hong-Sung Kim
J Korean Soc Qual Manag. 2011;39(4):565
            
A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
            
Key Factors for Invigorating Customer Satisfaction Management from TQM Perspective
Chang-Juck Suh, Hye-Mi Hwang
J Korean Soc Qual Manag. 2011;39(1):45
            
Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
            
Potential Customer Satisfaction Improvement Index based on Kano Model
Sung-Uk Lim, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):248
            
Empirical study on Customer Satisfaction and others Factor influencing "would recommend" in NPS(Net Promoter Score) - Focus on Kitchen furniture -
Kyu-Sik Kim, Sang-Bok Ree
J Korean Soc Qual Manag. 2009;37(2):58
            
A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Ihn-Shik Lee
J Korean Soc Qual Manag. 2008;36(3):66
            
The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag. 2007;35(4):111
            
Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
            
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