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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
                                 Cited By 1
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Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag. 2013;41(4):555
DOI: https://doi.org/10.7469/JKSQM.2013.41.4.555
               Cited By 1
An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag. 2013;41(3):381
DOI: https://doi.org/10.7469/JKSQM.2013.41.3.381
               Cited By 5
A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
               Cited By 1
Measuring learner satisfaction in e-learning using SERVQUAL
Hee-Jin Ku, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):161
            
A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
            
UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH
J Korean Soc Qual Manag. 2004;32(3):68
            
A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young
J Korean Soc Qual Manag. 2004;32(3):45
            
A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
,
J Korean Soc Qual Manag. 2004;32(2):109
            
A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
,
J Korean Soc Qual Manag. 2001;29(4):116
            
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