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Journal of the Korean Society for Quality Management > Volume 41(3); 2013 > Article
Journal of the Korean Society for Quality Management 2013;41(3): 381-.
doi: https://doi.org/10.7469/JKSQM.2013.41.3.381
모바일 클라우드 스토리지 서비스 이용만족에 영향을 미치는 요인에 관한 실증연구
최광두, 조인수, 박희준, 이기원, 강준모
연세대학교 정보산업공학과
An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
Information & Industrial Engineering, Yonsei University
ABSTRACT
Purpose:
Nowadays, Mobile Cloud Storage services are used widely. For sustainable use of this service, we need to determine what factors affect satisfaction. Therefore, the purpose of this study is to identify the factors that influence satisfaction.
Methods:
To analyze factors that influence satisfaction, this study sets the factors into three dimensions such as service quality, perceived risk, and individual characteristics and analyze the causal relationship between influence factors and satisfaction through Structural Equation Model.
Results:
The results of this study are as follows; among service quality, user interface and reliability influenced satisfaction, but adaptability did not have any influence. Perceived risk of illegal access had a negative influence on satisfaction, while perceived risk of privacy leakage did not have significant influence on satisfaction in perceived risk. At last, self-efficacy had a significant influence on satisfaction.
Conclusion:
We identified the influence factors that influence satisfaction. Our findings will be necessary for Mobile Cloud Storage service providers to strengthen their service.
Key Words: Mobile cloud;SERVQUAL;Mobile cloud storage service;Service satisfaction;
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