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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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Medical Staff’s Awareness of Infected Patient Transfer Robots: Using
SERVQUAL
and AHP
Hyunchul Choi, Seul-Ki Seo, Jae-Yong Kwon, Sangchan Park, Hyejung Chang
J Korean Soc Qual Manag.
2023;51(3):381-401. Published online September 30, 2023
DOI:
https://doi.org/10.7469/JKSQM.2023.51.3.381
A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag.
2017;45(3):483-502. Published online September 30, 2017
DOI:
https://doi.org/10.7469/JKSQM.2017.45.3.483
Customer perception of auto service quality using Kano-
SERVQUAL
integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag.
2016;44(4):965-981. Published online December 31, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.4.965
Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag.
2016;44(2):265-276. Published online June 30, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.2.265
Cited By 1
Prioritizing quality attributes using I-S Gap analysis
HaeGeun Song, Sung Uk Lim
J Korean Soc Qual Manag.
2015;43(2):127-140. Published online June 30, 2015
DOI:
https://doi.org/10.7469/JKSQM.2015.43.2.127
Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag.
2015;43(1):103-123. Published online March 31, 2015
DOI:
https://doi.org/10.7469/JKSQM.2015.43.1.103
Cited By 4
Developing Innovation Index of Hospital Service Using 6 Sigma and
SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag.
2013;41(4):555
DOI:
https://doi.org/10.7469/JKSQM.2013.41.4.555
Cited By 1
An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag.
2013;41(3):381
DOI:
https://doi.org/10.7469/JKSQM.2013.41.3.381
Cited By 5
A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag.
2012;40(4):559
DOI:
https://doi.org/10.7469/JKSQM.2012.40.4.559
Cited By 1
Measuring learner satisfaction in e-learning using
SERVQUAL
Hee-Jin Ku, Young-Taek Park
J Korean Soc Qual Manag.
2010;38(2):161
A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2005;33(3):71
UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH
J Korean Soc Qual Manag.
2004;32(3):68
A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young
J Korean Soc Qual Manag.
2004;32(3):45
A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
,
J Korean Soc Qual Manag.
2004;32(2):109
A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
,
J Korean Soc Qual Manag.
2001;29(4):116
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