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A Study on Mapping Quantitative Performance to Perceived Service Quality of the Attachable/Detachable Wheelchair Automation Device: Preliminary and Augmented Application for SERVQUAL based Usability Assessment
Changhoon Jeon, Sangchan Park, Gayoung Park
J Korean Soc Qual Manag. 2025;53(2):137-152. Published online June 30, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.2.137
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Analyzing Factors Influencing Customer Satisfaction and Dissatisfaction: An Integrated Approach Using Servicescape, SERVQUAL, and the Kano Model
Eun Hye Kim, Hyeon Dong Kim, Ki-Hyun Um
J Korean Soc Qual Manag. 2024;52(4):675-698. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.675
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Medical Staff’s Awareness of Infected Patient Transfer Robots: Using SERVQUAL and AHP
Hyunchul Choi, Seul-Ki Seo, Jae-Yong Kwon, Sangchan Park, Hyejung Chang
J Korean Soc Qual Manag. 2023;51(3):381-401. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.381
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A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2017;45(3):483-502. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.483
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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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Prioritizing quality attributes using I-S Gap analysis
HaeGeun Song, Sung Uk Lim
J Korean Soc Qual Manag. 2015;43(2):127-140. Published online June 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.2.127
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Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123. Published online March 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
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Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag. 2013;41(4):555 DOI: https://doi.org/10.7469/JKSQM.2013.41.4.555
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An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag. 2013;41(3):381 DOI: https://doi.org/10.7469/JKSQM.2013.41.3.381
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A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
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Measuring learner satisfaction in e-learning using SERVQUAL
Hee-Jin Ku, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):161
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A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
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UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH
J Korean Soc Qual Manag. 2004;32(3):68
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A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young
J Korean Soc Qual Manag. 2004;32(3):45
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A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
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J Korean Soc Qual Manag. 2004;32(2):109
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A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
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J Korean Soc Qual Manag. 2001;29(4):116
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