| Home | E-Submission | Sitemap | Editorial Office |  
Journal of Korean Society for Quality Management Search > Browse Articles > Search

Medical Staff’s Awareness of Infected Patient Transfer Robots: Using SERVQUAL and AHP
Hyunchul Choi, Seul-Ki Seo, Jae-Yong Kwon, Sangchan Park, Hyejung Chang
J Korean Soc Qual Manag. 2023;51(3):381-401.   Published online September 30, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.3.381
A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2017;45(3):483-502.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.483
Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
                                 Cited By 1
Prioritizing quality attributes using I-S Gap analysis
HaeGeun Song, Sung Uk Lim
J Korean Soc Qual Manag. 2015;43(2):127-140.   Published online June 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.2.127
Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
                                 Cited By 4
Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag. 2013;41(4):555
DOI: https://doi.org/10.7469/JKSQM.2013.41.4.555
               Cited By 1
An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag. 2013;41(3):381
DOI: https://doi.org/10.7469/JKSQM.2013.41.3.381
               Cited By 5
A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
               Cited By 1
Measuring learner satisfaction in e-learning using SERVQUAL
Hee-Jin Ku, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):161
A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
J Korean Soc Qual Manag. 2004;32(3):68
A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young
J Korean Soc Qual Manag. 2004;32(3):45
A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
J Korean Soc Qual Manag. 2004;32(2):109
A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
J Korean Soc Qual Manag. 2001;29(4):116
1 |
Email Alert
Author's Index
Similarity Check
Crossref Cited-by Linking
Funder Registry
Editorial Office
13F, 145, Gasan digital 1-ro, Geumcheon-gu, Seoul 08506, Korea
TEL: +82-2-2624-0357   FAX: +82-2-2624-0358   E-mail: ksqmeditor@ksqm.org
About |  Browse Articles |  Current Issue |  For Authors and Reviewers
Copyright © The Korean Society for Quality Management.                 Developed in M2PI
Close layer
prev next