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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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The Effect of Scuba Diving Resort Service Quality on Customer Satisfaction and Revisit Intention: Focusing on the Moderating Effect of Perceived Risk Attributes
Yun Bom Sung, Yonghwi Noh
J Korean Soc Qual Manag. 2023;51(4):589-606. Published online December 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.4.589
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The Effects of Service Quality and Sensibility Quality on Brand Fanship – For Parents of Early Childhood Education Institutions
Mi Hyun Ryu, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(3):347-362. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.347
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A Study of the Effects of an Apartment Community's Servicescape on Resident Satisfaction and Quality of Life: A Focus on New Hope Town
Youn Hee Hwang, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(3):329-346. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.329
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Service Recovery and Employees’ Authenticity: Focusing on the Moderating Effects of Authenticity on Service Compensation
Shuai Lee, Yonghwi Noh, Seung Kook Choi
J Korean Soc Qual Manag. 2023;51(2):247-261. Published online June 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.2.247
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A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(1):79-96. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.79
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Analysis of the COVID-19 Pandemic-Driven Effect Changes of Quality Factors on Customer Satisfaction in Korean Police Civil Affairs Service
Seon-Kwan Yeo, Jong-Hyuk Lee, Won-Jun Choi, Ki-Hun Kim
J Korean Soc Qual Manag. 2023;51(1):67-78. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.67
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Injection Process Yield Improvement Methodology Based on eXplainable Artificial Intelligence (XAI) Algorithm
Ji-Soo Hong, Yong-Min Hong, Seung-Yong Oh, Tae-Ho Kang, Hyeon-Jeong Lee, Sung-Woo Kang
J Korean Soc Qual Manag. 2023;51(1):55-65. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.55
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Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Yoon-Wook Nam, Dong-Hyeon Ko, Hyun-Min Kim, Kowan-Woo Lee
J Korean Soc Qual Manag. 2023;51(1):37-54. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.37
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A Study on the Effect of Public Library Service Scape on Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(1):19-36. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.19
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Competitive Advantage Strategy of Educational Service Quality on Digital Transformation : Focusing on W-Company
Hee Soo Chin, Dong Won Lee, DonHee Lee
J Korean Soc Qual Manag. 2022;50(4):843-861. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.843
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Violation Pattern Analysis for Good Manufacturing Practice for Medicine using t-SNE Based on Association Rule and Text Mining
Jun-O Lee, So Young Sohn
J Korean Soc Qual Manag. 2022;50(4):717-734. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.717
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A Study on Factors Affecting Intention to Use Online Collaboration Tools for the Non-Face-to-Face Educational Environment
Jay Seo, Sunju An, Jeongil Choi
J Korean Soc Qual Manag. 2022;50(3):571-591. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.571
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Examining User Perception about Airline Untact Service Quality
Sojeong Lee, Jaeyoung An, Haejung Yun
J Korean Soc Qual Manag. 2022;50(3):545-570. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.545
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A Study on the Development and Effectiveness of ISO13485: 2016 Education Programs for Domestic Medical Device Manufacturers
Seul-Bi Lee, Giho Kang, Wonseuk Jang, Byeong-Ju Kwon
J Korean Soc Qual Manag. 2022;50(3):503-515. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.503
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A Study on the Acceptance Intention of Autonomous Mobility Service Based on the UTAUT
Seulki Lee
J Korean Soc Qual Manag. 2022;50(3):491-502. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.491
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The Relationship between Employees’ ESG Perception and Service Quality: A Multi-level Analysis in the Korean Parcel Delivery Industry
Su-Yol Lee, JaeHeum Park
J Korean Soc Qual Manag. 2022;50(3):407-424. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.407
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A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China
Young Sik Kwak, Kang-il Han, Ja Kyung Koo, Jae Won Hong, Yoon Jung Nam, Ji Young Park
J Korean Soc Qual Manag. 2022;50(3):387-405. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.387
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A Study on the Factors Affecting the Continuous Intention to Use Digital Content Over-the-Top Service
Sunju An, Jay Seo, Jeongil Choi
J Korean Soc Qual Manag. 2022;50(1):105-124. Published online March 28, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.1.105
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A Study on the Intention of Financial Consumers to Accept AI Services Using UTAUT Model
Sun Mi Kim, Young Doo Son
J Korean Soc Qual Manag. 2022;50(1):43-61. Published online March 28, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.1.43
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A Study on the Implementation Plan for Public Service Quality Management Applying the ISO 18091 Framework
Jihoon Cho, Jebum Pyun
J Korean Soc Qual Manag. 2022;50(1):1-19. Published online March 28, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.1.1
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Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag. 2021;49(4):483-503. Published online December 28, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.4.483
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Development of a User Experience Evaluation Methodology for Smart Safety Living Lab
Jae-Rim Choi, Do-Hyeon Ryu, Kwang-Jae Kim, Jung-Min Yun, Min-Sun Kim
J Korean Soc Qual Manag. 2021;49(2):127-143. Published online June 29, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.2.127
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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The Quality Improvement of Medical Tourism Education Service Applying Kano Model
Ha Rim Byun, Jong Woo Park
J Korean Soc Qual Manag. 2020;48(2):309-328. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.309
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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A Study on Major Characteristic Analysis and Quality Evaluation Attributes of Artificial Intelligence Service
Chang Hwa Baek, Sung Uk Lim, Jae Ho Choe
J Korean Soc Qual Manag. 2019;47(4):837-846. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.837
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The Importance-Satisfaction Analysis of Service Quality in University
Myung Kyum Kim, Jongwoo Park
J Korean Soc Qual Manag. 2019;47(4):807-822. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.807
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A Study of Factors Affecting Intention to Use of Using Technology-based Self-services for Smart Airport
Ji Hyun Bae, Jihye Park, Hanna Lee, Jeongil Choi
J Korean Soc Qual Manag. 2019;47(4):795-806. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.795
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Exploring Factors Influencing Usage Intention of Chatbot – Chatbot in Financial Service
Min Kyu Lee, Heejun Park
J Korean Soc Qual Manag. 2019;47(4):755-765. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.755
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