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A Study on the Implementation Plan for Public Service Quality Management Applying the ISO 18091 Framework
Jihoon Cho, Jebum Pyun
J Korean Soc Qual Manag. 2022;50(1):1-19. Published online March 28, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.1.1
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Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag. 2021;49(4):483-503. Published online December 28, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.4.483
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Development of a User Experience Evaluation Methodology for Smart Safety Living Lab
Jae-Rim Choi, Do-Hyeon Ryu, Kwang-Jae Kim, Jung-Min Yun, Min-Sun Kim
J Korean Soc Qual Manag. 2021;49(2):127-143. Published online June 29, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.2.127
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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The Quality Improvement of Medical Tourism Education Service Applying Kano Model
Ha Rim Byun, Jong Woo Park
J Korean Soc Qual Manag. 2020;48(2):309-328. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.309
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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A Study on Major Characteristic Analysis and Quality Evaluation Attributes of Artificial Intelligence Service
Chang Hwa Baek, Sung Uk Lim, Jae Ho Choe
J Korean Soc Qual Manag. 2019;47(4):837-846. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.837
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The Importance-Satisfaction Analysis of Service Quality in University
Myung Kyum Kim, Jongwoo Park
J Korean Soc Qual Manag. 2019;47(4):807-822. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.807
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A Study of Factors Affecting Intention to Use of Using Technology-based Self-services for Smart Airport
Ji Hyun Bae, Jihye Park, Hanna Lee, Jeongil Choi
J Korean Soc Qual Manag. 2019;47(4):795-806. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.795
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Exploring Factors Influencing Usage Intention of Chatbot – Chatbot in Financial Service
Min Kyu Lee, Heejun Park
J Korean Soc Qual Manag. 2019;47(4):755-765. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.755
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Price Determinant Factors of Artworks and Prediction Model Based on Machine Learning
Dongryul Jang, Minjae Park
J Korean Soc Qual Manag. 2019;47(4):687-700. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.687
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The Service Failure of Global Large Distribution Companies: the Failure Factors by Service Marketing Mix
Young Jae Lee, Suk Bong Choi
J Korean Soc Qual Manag. 2019;47(3):641-659. Published online September 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.3.641
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A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(3):615-630. Published online September 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.3.615
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The Effect of Waiting Environment of Airline Service and Airport Service on Perceived Waiting Time and Service Satisfaction
Ji Young Lee, Seong Woo Choi
J Korean Soc Qual Manag. 2019;47(3):583-595. Published online September 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.3.583
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Improving the Yield of Semiconductor Manufacturing Processes using Clustering Analysis and Response Surface Method
Kwan Ju Koh, Na Yeon Kim, Yong Soo Kim
J Korean Soc Qual Manag. 2019;47(2):381-396. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.381
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Why Do Laggards Resist the IT Adoption in Public Service?: A Case of Expressway Hi-Pass System
Hee-Soo Cho, Yung-Ho Suh, Sang-Chul Lee, Sae-Bom Lee
J Korean Soc Qual Manag. 2019;47(2):367-380. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.367
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A Systematic Literature Review on Service Quality: Bibliomertics and Network Analysis
EuiBeom Jeong, Jinsoo Park
J Korean Soc Qual Manag. 2019;47(2):327-344. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.327
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The Impact of Customization of TV Home Shopping Mobile Applications on Service Quality and Customer Loyalty
Sang-Won Eum, Chul-Ok Ahn, Ho-Sun Rhim
J Korean Soc Qual Manag. 2019;47(2):255-269. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.255
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CRPN (Customer-oriented Risk Priority Number): RPN Evaluation Method Based on Customer Opinion through SNS Opinion Mining
In-Hyeok Yoo, Won-Kyung Kang, Kyu-Nam Choi, Ji-Yun Park, Geon-Ju Lee, Sung-Woo Kang
J Korean Soc Qual Manag. 2019;47(1):97-108. Published online March 31, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.1.97
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An Effect of O2O Service Users’Motivation on Loyalty through Expectation-Confirmation and Satisfaction
Ki-Hoon An, Sin Bok Lee, Sae Bom Lee, Yung Ho Suh
J Korean Soc Qual Manag. 2018;46(4):923-938. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.923
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A Study on Integrated Operation of School Bus in Suburbs
Young Dae Ko, Yonghui Oh
J Korean Soc Qual Manag. 2018;46(4):899-910. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.899
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Review and Suggestion of Characteristics and Quality Measurement Items of Artificial Intelligence Service
Chang Hwa Baek, Jae Ho Choe, Sung Uk Lim
J Korean Soc Qual Manag. 2018;46(3):677-694. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.677
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The Effect of Service Employees’Emotional Intelligence on Service-Oriented OCB through Deep Acting
Yinyan Yang, Hee-Kyu Ahn, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(3):659-676. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.659
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A Study on the Influence of System Quality Characteristics of Mobile Payment Service on Discontinuance Intention
Sangmin Choi, Gwangsuk Song
J Korean Soc Qual Manag. 2018;46(3):625-640. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.625
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Patient Experience and the Hawthorne Effect on Healthcare Service Process Innovation
DonHee Lee
J Korean Soc Qual Manag. 2018;46(3):593-606. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.593
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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
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A Study on Improvement of Submarine Torpedo Acoustic Counter Measure Launcher System Safety Device Performance
Ho-Seong Chang, Dae-Su Seo, Gyeong-Chan Lee, Jong-Gwan Lee, Byeong-Gi Jo, Joong-Bae Kim
J Korean Soc Qual Manag. 2018;46(3):411-424. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.411
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A study on Service the Quality of Defence Quality Assurance Activites using Kano Model by Company Size
Sunghoon Kim, Hyun-Soo Seo
J Korean Soc Qual Manag. 2018;46(3):397-410. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.397
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Comparative Study of ISO Standards for an Effective Implementation of the Domestic Medical Device GMP System
Young A Jung, Young Jin Kim
J Korean Soc Qual Manag. 2018;46(2):211-224. Published online June 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.2.211
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The Effect of Flight Attendant’s Ego State on Job Satisfaction and Customer Orientation
-Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(1):135-152. Published online March 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.1.135
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