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Price Determinant Factors of Artworks and Prediction Model Based on Machine Learning
Dongryul Jang, Minjae Park
J Korean Soc Qual Manag. 2019;47(4):687-700.   Published online December 27, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.4.687
                                    
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The Service Failure of Global Large Distribution Companies: the Failure Factors by Service Marketing Mix
Young Jae Lee, Suk Bong Choi
J Korean Soc Qual Manag. 2019;47(3):641-659.   Published online September 27, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.3.641
                                    
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A Study on the Effect of Service Recovery through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(3):615-630.   Published online September 27, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.3.615
                                    
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The Effect of Waiting Environment of Airline Service and Airport Service on Perceived Waiting Time and Service Satisfaction
Ji Young Lee, Seong Woo Choi
J Korean Soc Qual Manag. 2019;47(3):583-595.   Published online September 27, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.3.583
                                    
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Improving the Yield of Semiconductor Manufacturing Processes using Clustering Analysis and Response Surface Method
Kwan Ju Koh, Na Yeon Kim, Yong Soo Kim
J Korean Soc Qual Manag. 2019;47(2):381-396.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.381
                                    
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Why Do Laggards Resist the IT Adoption in Public Service?: A Case of Expressway Hi-Pass System
Hee-Soo Cho, Yung-Ho Suh, Sang-Chul Lee, Sae-Bom Lee
J Korean Soc Qual Manag. 2019;47(2):367-380.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.367
                                    
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A Systematic Literature Review on Service Quality: Bibliomertics and Network Analysis
EuiBeom Jeong, Jinsoo Park
J Korean Soc Qual Manag. 2019;47(2):327-344.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.327
                                    
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The Impact of Customization of TV Home Shopping Mobile Applications on Service Quality and Customer Loyalty
Sang-Won Eum, Chul-Ok Ahn, Ho-Sun Rhim
J Korean Soc Qual Manag. 2019;47(2):255-269.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.255
                                    
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CRPN (Customer-oriented Risk Priority Number): RPN Evaluation Method Based on Customer Opinion through SNS Opinion Mining
In-Hyeok Yoo, Won-Kyung Kang, Kyu-Nam Choi, Ji-Yun Park, Geon-Ju Lee, Sung-Woo Kang
J Korean Soc Qual Manag. 2019;47(1):97-108.   Published online March 31, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.1.97
                                    
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An Effect of O2O Service Users’Motivation on Loyalty through Expectation-Confirmation and Satisfaction
Ki-Hoon An, Sin Bok Lee, Sae Bom Lee, Yung Ho Suh
J Korean Soc Qual Manag. 2018;46(4):923-938.   Published online December 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.4.923
                                    
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A Study on Integrated Operation of School Bus in Suburbs
Young Dae Ko, Yonghui Oh
J Korean Soc Qual Manag. 2018;46(4):899-910.   Published online December 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.4.899
                                    
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Review and Suggestion of Characteristics and Quality Measurement Items of Artificial Intelligence Service
Chang Hwa Baek, Jae Ho Choe, Sung Uk Lim
J Korean Soc Qual Manag. 2018;46(3):677-694.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.677
                                    
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The Effect of Service Employees’Emotional Intelligence on Service-Oriented OCB through Deep Acting
Yinyan Yang, Hee-Kyu Ahn, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(3):659-676.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.659
                                    
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A Study on the Influence of System Quality Characteristics of Mobile Payment Service on Discontinuance Intention
Sangmin Choi, Gwangsuk Song
J Korean Soc Qual Manag. 2018;46(3):625-640.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.625
                                    
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Patient Experience and the Hawthorne Effect on Healthcare Service Process Innovation
DonHee Lee
J Korean Soc Qual Manag. 2018;46(3):593-606.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.593
                                    
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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
                                    
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A Study on Improvement of Submarine Torpedo Acoustic Counter Measure Launcher System Safety Device Performance
Ho-Seong Chang, Dae-Su Seo, Gyeong-Chan Lee, Jong-Gwan Lee, Byeong-Gi Jo, Joong-Bae Kim
J Korean Soc Qual Manag. 2018;46(3):411-424.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.411
                                    
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A study on Service the Quality of Defence Quality Assurance Activites using Kano Model by Company Size
Sunghoon Kim, Hyun-Soo Seo
J Korean Soc Qual Manag. 2018;46(3):397-410.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.397
                                    
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Comparative Study of ISO Standards for an Effective Implementation of the Domestic Medical Device GMP System
Young A Jung, Young Jin Kim
J Korean Soc Qual Manag. 2018;46(2):211-224.   Published online June 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.2.211
                                    
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The Effect of Flight Attendant’s Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(1):135-152.   Published online March 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.1.135
                                    
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A system design for hotel reservation of the on-line travel agency using an opaque product
Young Dae Ko, Yonghui Oh, Byung Duk Song
J Korean Soc Qual Manag. 2017;45(4):957-968.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.957
                                    
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A Study on the Effect of Customer-Oriented Quality Circle Activities on Business Performance for Service Firms
Gwangsuk Song
J Korean Soc Qual Manag. 2017;45(4):903-916.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.903
                                    
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The effects of Educational Service Quality and Participation Intention on Educational Performance through a Case of Action Learning
DonHee Lee
J Korean Soc Qual Manag. 2017;45(4):847-866.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.847
                                    
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Service quality co-orientation model : Case study of national R&D project plan evaluation service
Chang-ki Lee, Uk Jung
J Korean Soc Qual Manag. 2017;45(4):811-828.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.811
                                    
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Empirical Validation of Personal Information Violation Risks with Use Intention : Focusing on Domestic Smart Banking Services
Jeongwook Kim, Youngchan Jeon
J Korean Soc Qual Manag. 2017;45(3):583-594.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.583
                                    
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A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2017;45(3):483-502.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.483
                                    
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An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
                                    
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
                                    
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An Interactive Process Capability-Based Approach to Multi-Response Surface Optimization
In-Jun Jeong
J Korean Soc Qual Manag. 2017;45(2):191-208.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.191
                                    
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Service Blueprinting Analysis(SBA) on B2B Courier Services – Focus on Company Y
Youn Sung Kim, Jin Myung Jang, Jungoo Kang, Kyung Mi Bae
J Korean Soc Qual Manag. 2017;45(1):129-138.   Published online March 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.1.129
                                    
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