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A Study on the Impact of Continuous Improvement Activities of Defense SMEs on the SCQM and Business Performance
Sukgu Choi, Taewha Lee, Hanjoo Yoo, Gwangsuk Song
J Korean Soc Qual Manag. 2020;48(1):149-169. Published online March 30, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.1.149
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The Effect of Motor Manufacturer A’s Vehicle Quality Capability and Perceived Risk on the Customer Value and Loyalty
Tae-Young Kim, Hanjoo Yoo, Gwangsuk Song
J Korean Soc Qual Manag. 2020;48(1):125-147. Published online March 30, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.1.125
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A Study on the Influence of System Quality Characteristics of Mobile Payment Service on Discontinuance Intention
Sangmin Choi, Gwangsuk Song
J Korean Soc Qual Manag. 2018;46(3):625-640. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.625
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A Study on the shift to the reliability-based defense quality policy
Younggkwon Jeong, Hanjoo Yoo, Gwangsuk Song
J Korean Soc Qual Manag. 2018;46(2):193-210. Published online June 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.2.193
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A Study on the Effect of Customer-Oriented Quality Circle Activities on Business Performance for Service Firms
Gwangsuk Song
J Korean Soc Qual Manag. 2017;45(4):903-916. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.903
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The Effect of SCQM Activities on the Business Performance of the Defense SMEs -Focused on the Moderating Effects of the Performance Sharing -
Sukgu Choi, Gwangsuk Song, Hanjoo Yoo
J Korean Soc Qual Manag. 2017;45(4):867-888. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.867
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The Effect of Weather Information System’Quality Factor on User Satisfaction and Business Performance
Gwangsuk Song, Gyuwhan Kim, Hanjoo Yoo
J Korean Soc Qual Manag. 2017;45(1):93-116. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.093
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A Study on the Efficiency Analysis of R&D General Management Cost for Domestic R&D Agency Institutes
Gwangsuk Song, Hanjoo Yoo, Kyung-won Kim, Hyun-Duk Jang
J Korean Soc Qual Manag. 2015;43(1):85-101. Published online March 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.1.085
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A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2011;39(4):527
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A Study on the Evaluation of Efficiency in the Korean Small and Medium sized Construction Firms
Hyuk Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2010;38(3):463
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A Comparative Study on Productivity of the Single PPM Quality Certification Company by using the Bootstrapped Malmquist Productivity Indices
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2010;38(2):261
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A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2009;37(1):80
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A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2008;36(4):102
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A Comparative Study on the Efficiency of Service Quality Management System : Focused on the SQI of City and Provincial Office
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2007;35(3):21
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A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2006;34(4):110
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A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
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A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
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J Korean Soc Qual Manag. 2004;32(2):109
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A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
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J Korean Soc Qual Manag. 2001;29(4):116
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