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A Systematic Generation of CTQ Candidates in DFSS/C : Methodology Development and A Case Study
Kwang-Jae Kim, Dae-Kee Min, Deok-Hwan Kim, Bong Choi, Pal-Hun Lee, Seung-Hyun Lee
J Korean Soc Qual Manag. 2005;33(2):74
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An Application of the HoQ Framework to Website Performance Improvement: Case Study of an Online Education Website
Do-Hoon Kim, Young-Ho Suh, In-Sung Roh
J Korean Soc Qual Manag. 2005;33(2):40
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Certifying the Quality of Electronic Commerce Services
Doug-W. Choi
J Korean Soc Qual Manag. 2005;33(2):1
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A Study on the Efficiency of Total Quality Management Activities in Service Sector
Yoo Hanjoo
J Korean Soc Qual Manag. 2004;32(4):92
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A Study on the Effects of ISO 9001/2000 Certification Factors on Performance of Service Quality and Customer Satisfaction
Kim Jae Hwan
J Korean Soc Qual Manag. 2004;32(4):64
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A Study on the Logistics Service Quality, Customer Satisfaction, Relationship Quality and Repurchase Intention in Internet Shopping Mall
An Un-Seok
J Korean Soc Qual Manag. 2004;32(4):30
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UNDERSTANDING SERVICE QUALITY: A MULTIDIMENSIONAL SCALING APPROACH
J Korean Soc Qual Manag. 2004;32(3):68
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A Study on the Difference Factors in Service Quality for Hospital Industries
Park Jin Young
J Korean Soc Qual Manag. 2004;32(3):45
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The Relationship of the Service Quality, Customer Satisfaction and Re-use Intention in Golf Culb
Lee Sang Suk
J Korean Soc Qual Manag. 2004;32(3):10
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A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
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J Korean Soc Qual Manag. 2004;32(2):109
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A Study on the Effects of Flow on Customer Purchase Intention in Internet Shopping Malls
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J Korean Soc Qual Manag. 2004;32(2):24
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A Preliminary Study on the Satisfaction of Mobile Internet Service Usage
, ,
J Korean Soc Qual Manag. 2004;32(2):15
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A Comparative Study on Total Quality Management Education between Manufacturing and Service Companies in Korea
J Korean Soc Qual Manag. 2003;31(4):55
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The Relationship between Empowerment and Service Quality, and Moderating Effects of Tenure
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J Korean Soc Qual Manag. 2003;31(4):19
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The Influence of After Sales Services Quality on the Repurchase and Word-of-Mouth Effect - Korean Home Appliance
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J Korean Soc Qual Manag. 2003;31(2):1
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A Comparative Study on Service Quality in the Korean Insurance Industry using SERVPERF
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J Korean Soc Qual Manag. 2003;31(1):42
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A Study on Factors Influencing Internet Service Satisfaction in the High-Speed Information and Communication Network
, ,
J Korean Soc Qual Manag. 2002;30(3):168
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Best Practices of Quality Management in the World-Class Companies
J Korean Soc Qual Manag. 2002;30(2):181
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Development and Application of Process Incapability Index including Capability Analysis of Inspection or Gage System
, , ,
J Korean Soc Qual Manag. 2002;30(1):118
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An Application of Two-Dimensional Concept of Quality for Improving the Service Quality at Small & Medium-sized Foreign Language Institute
J Korean Soc Qual Manag. 2001;29(4):170
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A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
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J Korean Soc Qual Manag. 2001;29(4):116
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The Design of Service Quality Information Systems for Telephone Communication
J Korean Soc Qual Manag. 2001;29(3):97
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