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Journal of Korean Society for Quality Management > Volume 33(2); 2005 > Article
Journal of Korean Society for Quality Management 2005;33(2): 74-.
DFSS/C의 CTQ 후보 체계적인 도출을 위한 체계적 방법론 연구
김광재1, 민대기1, 김덕환1, 최봉2, 이팔훈2, 이승현2
1포항공과대학교 기계산업공학부
A Systematic Generation of CTQ Candidates in DFSS/C : Methodology Development and A Case Study
Kwang-Jae Kim1, Dae-Kee Min1, Deok-Hwan Kim1, Bong Choi2, Pal-Hun Lee2, Seung-Hyun Lee2
1Division of Mechanical and Industrial Engineering, POSTECH
2Samsung Economic Research Institute
The project objectives, called critical-to-quality (CTQs) in six sigma, should be defined to faithfully reflect the customer requirements. The identification of such a set of CTQs, which is currently done using brainstorming in practice, is a challenging task. Notwithstanding the rapid growth of the six sigma literature, development of a systematic procedure for identifying CTQs has scarcely been addressed. This paper proposes a systematic method for generating CTQ candidates based on the given voice of the customer in the DFSS/C (Design for Six Sigma / Commercial) context. By providing a step-by-step procedure, the proposed method ensures that all the important CTQ candidates are identified and subjective judgments are minimally required. Hence, the shortcomings associated with the existing practice based on brainstorming can be effectively overcome. The unique characteristics of the proposed method are also demonstrated via a case study.
Key Words: Critical-To-Quality (CTQ);Voice of the Customer;Six Sigma;Design for Six Sigma(DFSS);
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