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Journal of the Korean Society for Quality Management > Volume 32(2); 2004 > Article
Journal of the Korean Society for Quality Management 2004;32(2): 15-.
모바일 인터넷 서비스 이용만족도에 관한 예비적 연구
변재호1, 권수천2, 조성빈3
1한국전자통신연구원
2한국전자통신연구
3건국대학교 산업공학과
A Preliminary Study on the Satisfaction of Mobile Internet Service Usage
ABSTRACT
This study investigates the customer satisfaction based on the various levels of many factors such as age, sex, period, motive, preference between wired and mobile service, frequency, and time. Customer satisfaction is measured by 13 dimensions. MANOVA reveals that preference between wired and mobile commerce service, mobile service frequency, mobile e-mail service frequency, wired Internet usage frequency, and mobile Internet usage time have a significant effect on the overall satisfaction. Transmission speed, fare, and ease of operation of mobile Internet service turn out to be improved for better customer satisfaction, the IMT-2000 service in particular.
Key Words: Mobile Internet Service;Customer Satisfaction;Wired Internet Service;
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