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Journal of Korean Society for Quality Management > Volume 30(2); 2002 > Article
Journal of Korean Society for Quality Management 2002;30(2): 181-.
세계적 품질선도 기업의 베스트 프랙티스 사레연구
성균관대학교 시스템경영공학부
Best Practices of Quality Management in the World-Class Companies
Best practices are the best ways to perform a business process. Benchmarking, the search for those best practices that will lead to superior performance of a company, is indispensible to gain and maintain a competitive edge. Best practices of quality management in the world-class companies are examined. Customer-centered strategy, employee selection and training, employee satisfaction, customer satisfaction, performance measurement are considered in this paper.
Key Words: Quality Management;Best Practices;Customer-Centered Strategy;
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