Best Practices of Quality Management in the World-Class Companies

,

Journal of Korean Society for Quality Management > Volume 30(2); 2002 > Article

Journal of Korean Society for Quality Management 2002;30(2): 181-.

세계적 품질선도 기업의 베스트 프랙티스 사레연구

박영택

성균관대학교 시스템경영공학부

Best Practices of Quality Management in the World-Class Companies

ABSTRACT

Best practices are the best ways to perform a business process. Benchmarking, the search for those best practices that will lead to superior performance of a company, is indispensible to gain and maintain a competitive edge. Best practices of quality management in the world-class companies are examined. Customer-centered strategy, employee selection and training, employee satisfaction, customer satisfaction, performance measurement are considered in this paper.

Key Words: Quality Management;Best Practices;Customer-Centered Strategy;