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The Impact of Customization of TV Home Shopping Mobile Applications on Service Quality and Customer Loyalty
Sang-Won Eum, Chul-Ok Ahn, Ho-Sun Rhim
J Korean Soc Qual Manag. 2019;47(2):255-269.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.255
                                    
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
                              
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The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
                              
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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
                              
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Customer satisfaction and competitiveness in Global Company: Structural Equation Modeling(SEM) approach to identify the role quality factor
Kim Gye Soo, Park Jong Cheol
J Korean Soc Qual Manag. 2015;43(1):43-55.   Published online March 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.1.043
                                 Cited By 1
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
            
Excellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-
Gye-Soo Kim, Da-Peng Xu
J Korean Soc Qual Manag. 2013;41(4):499
DOI: https://doi.org/10.7469/JKSQM.2013.41.4.499
            
The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
            
Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
            
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