An empirical study on the effectiveness of BSC to measure quality concerning supply relationship

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Journal of Korean Society for Quality Management > Volume 30(3); 2002 > Article

Journal of Korean Society for Quality Management 2002;30(3): 79-.

공급 관계품질 측정을 위한 BSC활용의 효과성에 관한 연구

서창적, 권영훈

서강대학교 대학원 경영학과

An empirical study on the effectiveness of BSC to measure quality concerning supply relationship

ABSTRACT

Many companies are struggling with the issue of performance measurement because a generally accepted framework does not exist. The Balanced Scorecard is designed to help firms that have historically overemphasized short-term financial performance. In this article, we discuss the interrelation between supply relationship and BSC. The Balanced Scorecard to measure quality performance with respect to supply relationship is suggested. Based on the survey of 84 venture firms, the validity of the measurement tool is tested statistically. Consequently, it was found that the suggested items have validity to measure supply relationship quality performance

Key Words: SCM;Relationship Quality;BSC;