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Journal of Korean Society for Quality Management > Volume 32(2); 2004 > Article
Journal of Korean Society for Quality Management 2004;32(2): 212-.
군수품 고객만족지수 개발 연구
박성현1, 김용섭2, 홍현의2, 박봉균1
1서울대학교 통계학과
Development of Military Customer Satisfaction Index
It is very important to produce military goods for customers, and a customer satisfaction index should be developed for quality control of military goods. Seoul National University and Defense Quality Assurance Agency jointly developed MCSI (Military Customer Satisfaction Index). In this paper the model of MCSI is explained, and the sampling design and survey method is introduced. Also a preliminary test was undertaken, and its result is briefly explained.
Key Words: Customer Satisfaction Index;Military Goods;Sampling Survey;Preliminary Test;
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