Development of Military Customer Satisfaction Index

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Journal of Korean Society for Quality Management > Volume 32(2); 2004 > Article

Journal of Korean Society for Quality Management 2004;32(2): 212-.

군수품 고객만족지수 개발 연구

박성현¹, 김용섭², 홍현의², 박봉균¹

¹서울대학교 통계학과
²국방품질관리소

Development of Military Customer Satisfaction Index

ABSTRACT

It is very important to produce military goods for customers, and a customer satisfaction index should be developed for quality control of military goods. Seoul National University and Defense Quality Assurance Agency jointly developed MCSI (Military Customer Satisfaction Index). In this paper the model of MCSI is explained, and the sampling design and survey method is introduced. Also a preliminary test was undertaken, and its result is briefly explained.

Key Words: Customer Satisfaction Index;Military Goods;Sampling Survey;Preliminary Test;