| 군수품 특성을 고려한 품질만족도 모델 개발에 관한 연구 |
| 권세민, 최석구, 조경호, 백승호, 김용섭 |
| 국방기술품질원 |
| A Study on Development of Quality Satisfaction Index Model for Military Goods |
| Se-Min Kwon, Seok-Goo Choi, Kyoung-Ho Cho, Seung-Ho Baek, Yong-Seop Kim |
| Defense Agency for Technology and Quality |
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| ABSTRACT |
Purpose:
In the private sector, many Customer Satisfaction Index Models have already been developed and are being applied in a variety of industries. In spite of continuously increasing of quality for military goods, measuring tools of Quality Satisfaction have not been developed yet.
Methods:
In 2004, Defense Quality Assurance Agency and Seoul National University jointly developed MCSI(Military Customer Satisfaction Index) as a benchmark NCSI(National Customer Satisfaction Index), but it is limited to aply to military goods. We focused on product quality and developed MQSI(Military Quality Satisfaction Index) Model. Result: We propose a new Satisfaction Index Model(MQSI, Military Quality Satisfaction Index) that can be applied to military goods.
Conclusion:
In this study, configuration and variables of MQSI Model are described. Also the result of preliminary survey is briefly explained. |
| Key Words:
Quality Satisfaction Index;Military Goods;Regression Analysis;Satisfaction Survey; |
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