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Effect of Customer Relationship Management(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag. 2017;45(3):547-560.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.547
                                    
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The Effect on Consumer Satisfaction through the Quality Characteristics of Consumer Perception for Smart Car Technology
In Sun Back, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(3):661-676.   Published online September 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.3.661
                              
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A Study on the Effect of Brand Value Through Residential Satisfaction for CRM of Home Builders
Suk Hwang Jung, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(2):425-450.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.425
                              
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A Study on the Effect of Innovation Performance Through Business Innovation Activities and Techniques for the Small & Medium Size Company
Hee Young Moon, Seog Ju Chang
J Korean Soc Qual Manag. 2015;43(2):151-168.   Published online June 30, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.2.151
                           Cited By 2
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Approximation of the Renewal Function for Hjorth Model and Dhillon Model
Kyung-H. Nam, Seog-Ju Chang, Do-Hoon Kim
J Korean Soc Qual Manag. 2006;34(1):34
            
A Study of the Quality Costs in Manufacturing Systems
Seog-Ju Chang, Sung-Woong Lee, Young-Hyun Park
J Korean Soc Qual Manag. 1995;23(2):10
            
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