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431 |
Economic Second-Order Modeling Using Modified Notz Design
Tae-Hong Yun, Jai-Hyun Byun
J Korean Soc Qual Manag. 2012;40(4):431 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.431
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467 |
Statistical Design of X Control Chart with Improved 2-of-3 Main and Supplementary Runs Rules
Jin-Young Park, Sun-Keun Seo
J Korean Soc Qual Manag. 2012;40(4):467 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.467
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531 |
The Effects of the Perceived Call Center Service Quality on Service Loyalty - Focused on Mediating Effects of the Perceived Brand Personality -
Myeong Sik Lee, Gyoung Suk Kim
J Korean Soc Qual Manag. 2012;40(4):531 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.531
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543 |
A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
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559 |
A Study on Quality Improvement of Website Services
Jun Hyun Park, Min Soo Jun, Choonjong Kwak
J Korean Soc Qual Manag. 2012;40(4):559 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.559
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577 |
Statistics Quality Assessment and Improvement of Small & Medium Enterprises Survey
Moon Sun Kim, Sae Rom Chun, Kyung H. Nam
J Korean Soc Qual Manag. 2012;40(4):577 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.577
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599 |
Impact of Product and Service Quality on Service and Product Loyalty in a Automobile Industry
Hye Jeong Bae, Hosun Rhim, Hojung Shin, In-Seok Yang, Seuck-Cheun Yoo
J Korean Soc Qual Manag. 2012;40(4):599 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.599
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615 |
The Resource Competencies affecting on the Software Firm Performance
Woong-Ki Ho, Cheol-Gyu Lee
J Korean Soc Qual Manag. 2012;40(4):615 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.615
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