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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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The Effect of Scuba Diving Resort Service Quality on Customer Satisfaction and Revisit Intention: Focusing on the Moderating Effect of Perceived Risk Attributes
Yun Bom Sung, Yonghwi Noh
J Korean Soc Qual Manag. 2023;51(4):589-606. Published online December 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.4.589
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The Effects of Service Quality and Sensibility Quality on Brand Fanship – For Parents of Early Childhood Education Institutions
Mi Hyun Ryu, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(3):347-362. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.347
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A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(1):79-96. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.79
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Analysis of Defence Service Quality using PCSI Index and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Yoon-Wook Nam, Dong-Hyeon Ko, Hyun-Min Kim, Kowan-Woo Lee
J Korean Soc Qual Manag. 2023;51(1):37-54. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.37
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Competitive Advantage Strategy of Educational Service Quality on Digital Transformation : Focusing on W-Company
Hee Soo Chin, Dong Won Lee, DonHee Lee
J Korean Soc Qual Manag. 2022;50(4):843-861. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.843
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A Study on Factors Affecting Intention to Use Online Collaboration Tools for the Non-Face-to-Face Educational Environment
Jay Seo, Sunju An, Jeongil Choi
J Korean Soc Qual Manag. 2022;50(3):571-591. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.571
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Examining User Perception about Airline Untact Service Quality
Sojeong Lee, Jaeyoung An, Haejung Yun
J Korean Soc Qual Manag. 2022;50(3):545-570. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.545
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The Relationship between Employees’ ESG Perception and Service Quality: A Multi-level Analysis in the Korean Parcel Delivery Industry
Su-Yol Lee, JaeHeum Park
J Korean Soc Qual Manag. 2022;50(3):407-424. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.407
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A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China
Young Sik Kwak, Kang-il Han, Ja Kyung Koo, Jae Won Hong, Yoon Jung Nam, Ji Young Park
J Korean Soc Qual Manag. 2022;50(3):387-405. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.387
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Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag. 2021;49(4):483-503. Published online December 28, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.4.483
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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Improving the Yield of Semiconductor Manufacturing Processes using Clustering Analysis and Response Surface Method
Kwan Ju Koh, Na Yeon Kim, Yong Soo Kim
J Korean Soc Qual Manag. 2019;47(2):381-396. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.381
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A Systematic Literature Review on Service Quality: Bibliomertics and Network Analysis
EuiBeom Jeong, Jinsoo Park
J Korean Soc Qual Manag. 2019;47(2):327-344. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.327
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The Impact of Customization of TV Home Shopping Mobile Applications on Service Quality and Customer Loyalty
Sang-Won Eum, Chul-Ok Ahn, Ho-Sun Rhim
J Korean Soc Qual Manag. 2019;47(2):255-269. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.255
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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
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A study on Service the Quality of Defence Quality Assurance Activites using Kano Model by Company Size
Sunghoon Kim, Hyun-Soo Seo
J Korean Soc Qual Manag. 2018;46(3):397-410. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.397
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The effects of Educational Service Quality and Participation Intention on Educational Performance through a Case of Action Learning
DonHee Lee
J Korean Soc Qual Manag. 2017;45(4):847-866. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.847
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Service quality co-orientation model : Case study of national R&D project plan evaluation service
Chang-ki Lee, Uk Jung
J Korean Soc Qual Manag. 2017;45(4):811-828. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.811
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A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2017;45(3):483-502. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.483
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An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
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The Effect of Weather Information System’Quality Factor on User Satisfaction and Business Performance
Gwangsuk Song, Gyuwhan Kim, Hanjoo Yoo
J Korean Soc Qual Manag. 2017;45(1):93-116. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.093
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A Study on Quality Dimension and Improvement Priority for Enhancing University Educational Service Satisfaction
Youngsoon Chang, Dajung Jung, Donyun Kim
J Korean Soc Qual Manag. 2017;45(1):11-24. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.011
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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
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The Effect of Startup Internship Education Service Quality on Entrepreneurial Capability and Entrepreneurial Intentions
Hong-Sung Yoo, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(4):907-920. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.907
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A Study on Airline Service Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
lin Qi, Kyu Suk Chung
J Korean Soc Qual Manag. 2016;44(4):813-831. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.813
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The Analysis of Efficiency and Productivity of the Quality of Global Automobile Brands from the Customer's Perspective: Luxury vs. Mainstream Brand
Hyun Jung Kim, Changhee Kim, Kangwha Choi
J Korean Soc Qual Manag. 2016;44(4):771-784. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.771
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A Study on the Determinants of Continuous Usage of New Technology-based Banking System: Focusing on Moderation Effect of User Experience Period
Mi Park, Ki-Ryang Lee, Hyung-Wook Kim
J Korean Soc Qual Manag. 2016;44(2):409-424. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.409
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