Extracting Priorities of Strategic Components of Product Liability Response System using AHP

JunHyeok, Seo; BokSoo, Ko; Bae, SungMin

Journal of Korean Society for Quality Management > Volume 42(2); 2014 > Article

Journal of Korean Society for Quality Management 2014;42(2): 235-.

AHP기법을 활용한 제조물책임 대응시스템 구축요인의 전략적 우선순위 도출에 관한 연구

서준혁, 고복수, 배성민

한밭대학교 산업경영공학과

Extracting Priorities of Strategic Components of Product Liability Response System using AHP

Seo JunHyeok, Ko BokSoo, SungMin Bae

Department of Industrial & Management Engineering, Hanbat National University

ABSTRACT

Purpose:
To develop efficient PL response system, SMEs should decide which component of PL response system is important and implemented with priority under limited resources. To accomplish this goal, we propose strategic priority components of PL response system for SME manufacturer.
Methods:
We categorize the components of PL response system based on prior research results - System, Organization, Training, Technology, Cost, and Awareness. AHP (Analytic Hierarchy Process) is applied to extract important components of PL response system, which is used in assigning the priority of component. To analyze effects of each components, performance sensitivity analysis is applied.
Results:
The survey analysis results show Technology is the most important components. Organization and Cost component are follows. As the importance of Technology is changed, we can find Organization, Cost is second and third important components.
Conclusion:
Our research shows Technology which is related to make a safe product with systematic process, is a basic enabler of PL response system. Also, building a PL team and securing a budget for PL activity should be carry out with limited resources.

Key Words: Product Liability (PL);Response System;Analytic Hierarchy Process (AHP);Small and Medium Size Manufacturers (SME);