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Journal of Korean Society for Quality Management > Volume 40(2); 2012 > Article
Journal of Korean Society for Quality Management 2012;40(2): 145-.
doi: https://doi.org/10.7469/JKSQM.2012.40.2.145
군수지원 분야 서비스품질 평가 및 재방문의도에 관한 연구
우광호1, 심상렬2
1광운대학교 방위사업학과
2광운대학교 동북아대학 동북아통상학부
A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Kwang-Ho Woo1, Sang-Ryul Shim2
1Defense Acquisition Program Major, KwangWoon University
2College of Northeast Asia KwangWoon University
ABSTRACT
The purpose of this study is to suggest the direction of improving service quality in the defense logistics support. For this, this study compares and analyzes the perceived service quality between customer(using unit) and defense logistics support unit by using SERVPERF model. Supply, military meals, and maintenance are carrying out the mission as core function of defense logistics support and also encounter with customer. In this empirical analysis, the service quality is composed of four factors, and there are significant difference in perception level of service quality between them. Also, the relationship between factors of service quality and revisit intention shows significant difference statistically, and the customer orientation and responsiveness are key affecting factors on revisit intention.
Key Words: Defense Logistics Support;Service Quality;SERVPERF;Revisit Intention;Support unit;
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