An Empirical Study on the Effect and Operation of QMS

Lee, Deok-Soo

Journal of Korean Society for Quality Management > Volume 38(1); 2010 > Article

Journal of Korean Society for Quality Management 2010;38(1): 101-.

중소기업의 QMS 운영과 효과에 관한 실증적 연구

이덕수

한라대학교 산업경영공학과

An Empirical Study on the Effect and Operation of QMS

Deok-Soo Lee

Dept. of Industrial Engineering, Halla University

ABSTRACT

In 2008, a review was made to analyze the effect of the certification of ISO 9001 quality management system in the almost same methods used for a similar review in 2001. Based on the two reviews, this research is to compare and contrast the changes made in between. The results show that the overall satisfaction for the certification has increased over 7 years, along with other beneficial changes, such as decreased cost and increased productivity. However, there has been no significant change in the establishment of the quality management system and in the level of customer satisfaction. ISO 9001 quality management system construction appears which effects variously on the all enterprises management, therefore this is very important strategy for preparing the keen enterprises competition.

Key Words: Quality Management System;ISO 9000 Certification;Effect of QMS;