|
|
Journal of Korean Society for Quality Management 2009;37(1): 10-. |
| 공기업 품질경영 성과요인간의 인과관계 분석에 관한 연구: 제조분야 및 의료분야와의 비교를 중심으로 |
| 문재영1, 이상철2, 이동기3, 서영호4 |
1동서대학교 경영학부
2그리스도대학교 경영정보학부
3주식회사 휴스틸
4경희대학교 경영대학 |
| Analysis of Causal Relationship among Performance Factors of Quality Management in Korean Public Enterprises : Using Malcolm Baldrige Non-profit Criteria |
| Jae-Young Moon1, Sang-Chul Lee2, Dong-Ki Lee3, Young-Ho Suh4 |
1Dept. of Management Information Management System, Dongseo University
2Dept. of Management Information System, Korea Christian University
3Husteel Co., Ltd
4School of Management Kyunghee University |
|
|
|
|
|
| ABSTRACT |
|
The objective of this study is to analyze the causal relationship among Non-profit Criteria of the Malcolm Baldrige National Quality Award(MBNQA) and to compare the casuality among company, hospital and non-profit organization field. The survey instrument consists of 94 questions from the seven categories of the MBNQA. Structural Equation Modeling (SEM) is used to analyze the empirical data and estimates the path coefficients among the MBNQA categories. The result of our research is as follows, First, the Leadership effects on as a driver of all factors. Secondly, the positive effect of the Foundation on the Direction and the System categories, Finally, the positive influence of the Direction on the System categories of the MBNQA model. In this study, most hypothesis are statistically significant. |
| Key Words:
Malcolm Baldrige National Quality Award;Non-profit Criteria;National Quality Award;Total Quality Management; |
|
|
|
PDF Links
Full text via DOI 
Download Citation 
