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Journal of Korean Society for Quality Management > Volume 35(3); 2007 > Article
Journal of Korean Society for Quality Management 2007;35(3): 55-.
한국 국가품질상(KNQA) 평가모형의 인과관계 연구 : 기업체 평가기준을 중심으로
문재영1, 이상철2, 서재희1, 서영호3
1동서대학교 경영학부
2그리스도대학교 경영정보학부
3경희대학교 경영연구원
Causal Relationship among Business Criteria in Korean National Quality Award
Jae-Young Moon1, Sang-Chul Lee2, Jae-Hee Suh1, Yung-Ho Suh3
1Dept. of Management Information Management System, Dongseo University
2Dept. of Management Information System, Korea Christian University
3Management Research Institute, Kyunghee University
The purpose of this study is to analyze the causal relationship among categories in the Korean National Quality Award(KNQA) model. The survey instrument consists of 79 questions from seven categories in the KNQA. Structural Equation Modeling(SEM) is used to analyze the empirical data and estimates the path coefficients among the KNQA categories. The result of this research indicates that Leadership drives systems that create Results through Foundation and Direction. Among eighteen hypotheses, sixteen hypotheses are statistically significant. Especially, this research indicates that Foundation and Direction are important mediating factors.
Key Words: Korean National Quality Award;Malcolm Baldrige National Quality Award;National Quality Award;Total Quality Management;
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