The Moderated Effect of Quality Management Program on the Efforts of Quality Management to Performance

Kwon, Yeong-Hoon

Journal of Korean Society for Quality Management > Volume 34(3); 2006 > Article

Journal of Korean Society for Quality Management 2006;34(3): 41-.

품질경영 활동이 성과에 미치는 영향에 대한 품질경영 프로그램의 조절효과에 대한 관한 연구

권영훈

경남대학교 경영학부

The Moderated Effect of Quality Management Program on the Efforts of Quality Management to Performance

Yeong-Hoon Kwon

Dept. of Business Administration, Kyungnam University

ABSTRACT

This paper analyses the moderated effect of quality management program on the efforts of quality management to performance using a sample of 300 Korean manufacturing firms. Result shows that (1) quality management efforts does not effect to engineering quality performance and managerial quality performance does effect to customer performance, and (2) customer performance does not effect to management performance. And quality program has a moderated effect between quality efforts and quality performance. The result shows that there is no direct link between engineering quality performance and management performance.

Key Words: Quality Management;Performance;Quality Program;