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Journal of Korean Society for Quality Management > Volume 33(3); 2005 > Article
Journal of Korean Society for Quality Management 2005;33(3): 105-.
사무간접부문의 6시그마 방법론과 적용 사례연구
조남욱1, 조지운2
1서울산업대학교 산업정보시스템공학과
2울산대학교 산업정보경영공학부
A Six Sigma Methodology and Case Study on Transactional Processes
Nam-Wook Cho1, Chi-Woon Cho2
1Department of Industrial and Information System Engineering, Seoul National University of Technology
2School of Industrial Engineering, University of Ulsan
ABSTRACT
Six sigma has been the most influential management innovation program in a number of leading companies and its application has extended beyond manufacturing processes. Most companies have taken company-wide six sigma initiatives to also improve transactional and R&D processes. However, due to the limitation of existing methodologies, numerous difficulties arise during the six sigma application to non-manufacturing processes. In this study, a modified six sigma framework is proposed to facilitate six sigma implementation to transactional processes. The newly developed framework is applied to a six sigma project of the new product launching process of a marketing area.
Key Words: Six Sigma;Transactional Processes;Marketing;
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