A Six Sigma Methodology and Case Study on Transactional Processes

Cho, Nam-Wook; Cho, Chi-Woon

Journal of Korean Society for Quality Management > Volume 33(3); 2005 > Article

Journal of Korean Society for Quality Management 2005;33(3): 105-.

사무간접부문의 6시그마 방법론과 적용 사례연구

조남욱¹, 조지운²

¹서울산업대학교 산업정보시스템공학과
²울산대학교 산업정보경영공학부

A Six Sigma Methodology and Case Study on Transactional Processes

Nam-Wook Cho¹, Chi-Woon Cho²

¹Department of Industrial and Information System Engineering, Seoul National University of Technology
²School of Industrial Engineering, University of Ulsan

ABSTRACT

Six sigma has been the most influential management innovation program in a number of leading companies and its application has extended beyond manufacturing processes. Most companies have taken company-wide six sigma initiatives to also improve transactional and R&D processes. However, due to the limitation of existing methodologies, numerous difficulties arise during the six sigma application to non-manufacturing processes. In this study, a modified six sigma framework is proposed to facilitate six sigma implementation to transactional processes. The newly developed framework is applied to a six sigma project of the new product launching process of a marketing area.

Key Words: Six Sigma;Transactional Processes;Marketing;