Activation Scheme of Six Sigma in the Non-manufacturing Process of Industry

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Journal of Korean Society for Quality Management > Volume 31(2); 2003 > Article

Journal of Korean Society for Quality Management 2003;31(2): 220-.

사무간접부문에서의 6시그마 경영 활성화 방안

안병진, 김상익, 서한손

건국대학교 응용통계학과

Activation Scheme of Six Sigma in the Non-manufacturing Process of Industry

ABSTRACT

The methodology of Six Sigma originated at Motorola in the early 1980s is nowadays proved to be an effective way in Improving the quality. Many companies find adding Six Sigma to their current business system gives them all or almost all the elements of total quality management(TQM). However most companies where Six Sigma is implemented confront many difficulties in non-manufacturing parts such as transactional and administrative processes. In this paper we discuss distinct aspects of such non-manufacturing process, and investigate activating scheme of Six Sigma in those parts of industry.

Key Words: Six Sigma;Non-manufacturing Process;