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Journal of Korean Society for Quality Management 2001;29(4): 1-. |
| TL 9000의 성과지표와 수명주기모형을 통한 효과적인 품질경영시스템의 적용방안 |
| 서창적1, 김정래2 |
1서강대학교 경영학과
2(주)탑매니지먼트컨설팅 |
| Effective Implementation of Quality Management System through Life Cycle Model and Measurements of TL 9000 |
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| ABSTRACT |
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The characteristics of Telecommunication Industry encompass not only hardware and software but also the service aspect of them. One way to improve the industry up to the international level in terms of hardware and software as well as service aspect is to comply with tile TL 9000 standard, which was established by QUEST Forum, the group consisted of U.S. communication industry, based on the ISO 9000 Quality Management System. In this study, design, establishment, implementation, maintenance and improvement of quality system for domestic telecommunication industry are thoroughly investigated based on TL 9000 standard, with its LCM(Life Cycle Model) model and measurements. Also, Process Approach is suggested to help the industry realize the system to meet its specific needs. In addition, specific examples with the successful certification to TL 9000 standard are presented. |
| Key Words:
Quality Management System;TL 9000;Life Cycle Model; |
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