|
|
Journal of Korean Society for Quality Management 1999;27(4): 1-. |
| 서비스산업의 품질향상과 여성인력의 활용에 관한 연구 |
| 박재흥, 박성연, 홍부길 |
| 이화여자대학교 경영학과 |
| Service Quality Improvement and the Effective Use of Women Employees in Korean Service Industries |
|
|
|
|
|
|
| ABSTRACT |
|
This study examines the service quality management and the use of women employees for the productivity improvement in Korean service industry. Five service industries, bank, hotel, PCS(Personal Communication Service), department store, and hospital industry were chosen for this study. The results indicate that the five industries show different characteristics. It was found that department stores made the most effort to improve service quality among the five industries and that hospitals did the least effort. In the use of women employees, the proportion of women in service industry is much higher than that in the manufacturing industry, but the proportion of women in management level is still very low. Women employees do not feel high degree of sexual discrimination. But they feel unfairness in promotion and payment, and low degree of job satisfaction. |
|
|
|
PDF Links
Full text via DOI 
Download Citation 
