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Journal of Korean Society for Quality Management > Volume 26(4); 1998 > Article
Journal of Korean Society for Quality Management 1998;26(4): 189-.
방사선과 보건의료의 서비스 품질 평가척도 개발에 관한 연구
강보철, 조재립
경희대학교 산업공학과
A Study on the Service Quality in Radiological Health Care Services
Quality of radiological services can be assessed by various agents, so called medical doctors, radiologists, patients and others. However radiological services are provided by radiologists to patients and medical doctors. This study was based on data which were collected from assessment of 142 radiologists working in the health care services organization and 149 patients who visited the same organization about radiological services, with self-administered structured questionnaire. This study was planned to analyze of radiological services factors and to develop a methodology for measuring the level of quality in the radiological health care services.
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