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Journal of Korean Society for Quality Management 1998;26(3): 17-. |
| TQM과 체험적 훈련 |
| 김정섭 |
| 대구대학교 경영학과 |
| Experiential Training in TQM |
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| ABSTRACT |
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Most authorities of the Total Quality Management.(TQM) movement emphasize learning and training as an integral part of TQM, and it is well accepted in practice. However, despite this strong normative emphasis on its role, learning and training has not been systematically addressed in the TQM literature for its contents and a, pp.oaches. I first review the concept of TQM, its principles and implementation process to indentify the needs for learning and training, and the nature of experiential learning and training. I then discuss the necessity and effectiveness of experiential learning and training in TQM. |
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