Test of Fit for the Log-Normalness of the Post Dialling Delay

Journal of Korean Society for Quality Management > Volume 22(2); 1994 > Article

Journal of Korean Society for Quality Management 1994;22(2): 79-.

ABSTRACT

Delay has influenced customer satisfaction while using a telephone. It has been ranked second after transmission impairments in annoyance to customers. Therefore, it is important to analyze its behavior not only to increase the quality of service for the customers, but to provide its information to network planners and administrators and to designers of equipment and systems. In this paper, we consider a log-normal model as a candidate for describing the statistical behavior of the post dialling delay, i.e., the time to connect a call to the telephone network after dialling. Based on the real data, the log-normalness of the post dialling delays are convinced for the long distance calls, but not supported for the local calls. Uses of graphical plotting paper and statistical test of fit art discussed.