A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408. Published online 2015 Sep 30 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
|
Citations to this article as recorded by
An Optimization Design Method of Express Delivery Service Based on Quantitative Kano Model and Fuzzy QFD Model
Hongmei Shan, Xinmeng Fan, Siyu Long, Xuejing Yang, Shuhan Yang, Manuel De la Sen
Discrete Dynamics in Nature and Society.2022; 2022: 1. CrossRef An Analysis of Ordinary Mail Service Quality Attributes using Kano Model and Decision Tree Model
Hyeon Deok Choi, Moon Charn Riew
Journal of the Korean Society for Quality Manageme.2016; 44(4): 883. CrossRef
|