A Strategy for EMS Service Quality Improvement Using Kano Model and Improvement-Gap Analysis
Myung Sub Kim, Moon Charn Riew
J Korean Soc Qual Manag. 2015;43(3):397-408.   Published online 2015 Sep 30     DOI: https://doi.org/10.7469/JKSQM.2015.43.3.397
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