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1 |
Evaluating the Technical Efficiency of Service Operations Using DEA Models: An Application to Contact Center Services
Geon Cho, Kyoung-Jae Lee, Soon-Hu So
J Korean Soc Qual Manag. 2009;37(2):1
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22 |
A TOC and BSC based Incentive Model for Small Companies and Some Case Analyses
Young-Je Hwang, Hyuck-Moo Kwon
J Korean Soc Qual Manag. 2009;37(2):22
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32 |
The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag. 2009;37(2):32
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46 |
Economic Design of $ar{X}$ Control Chart Using a Surrogate Variable
Tae-Hoon Lee, Jae-Hoon Lee, Min-Koo Lee, Joo-Ho Lee
J Korean Soc Qual Manag. 2009;37(2):46
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58 |
Empirical study on Customer Satisfaction and others Factor influencing "would recommend" in NPS(Net Promoter Score) - Focus on Kitchen furniture -
Kyu-Sik Kim, Sang-Bok Ree
J Korean Soc Qual Manag. 2009;37(2):58
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68 |
A Study on Implementing the QC Tools for Systematic Problem-Solving
Tae-Hong Yun, Chang-Yeol Kim, Jai-Hyun Byun
J Korean Soc Qual Manag. 2009;37(2):68
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