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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
J Korean Soc Qual Manag. 2016;44(4):965-981.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.965
                              
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