|
|
A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2011;39(4):527
|
|
|
|
|
|
A Study on the Evaluation of Efficiency in the Korean Small and Medium sized Construction Firms
Hyuk Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2010;38(3):463
|
|
|
|
|
|
A Comparative Study on Productivity of the Single PPM Quality Certification Company by using the Bootstrapped Malmquist Productivity Indices
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2010;38(2):261
|
|
|
|
|
|
A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2009;37(1):80
|
|
|
|
|
|
A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2008;36(4):102
|
|
|
|
|
|
A Comparative Study on the Efficiency of Service Quality Management System : Focused on the SQI of City and Provincial Office
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2007;35(3):21
|
|
|
|
|
|
A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2006;34(4):110
|
|
|
|
|
|
A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2005;33(3):71
|
|
|
|
> Browse Articles > Search
