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A Study on Railway Services Improvement Using Quality Function Development Incorporating SERVPERF
Gaojie , Kyungsoo Park, Jaehee Kim
J Korean Soc Qual Manag. 2016;44(2):451-466.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.451
                              
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