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Journal of Korean Society for Quality Management
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Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major
Telecommunication
Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag.
2021;49(4):483-503. Published online December 28, 2021
DOI:
https://doi.org/10.7469/JKSQM.2021.49.4.483
A Study on the Effects of the Mobile
Telecommunication
Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag.
2016;44(4):921-934. Published online December 31, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.4.921
Optimal 3G
Telecommunication
Service Switching Time Considering
Telecommunication
Quality of Service
Jong-Ryong Lee, kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag.
2008;36(3):76
Implications of TMF and QuEST Programs to Global Standardization Activities on Internet QoS in the Era of Digital Convergence
Do-Hoon Kim
J Korean Soc Qual Manag.
2007;35(3):37
Application of Six-sigma Management Innovation in
Telecommunication
Service Industry : A Case of Applying Six Sigma in KT
J Korean Soc Qual Manag.
2006;34(2):68
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