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Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag. 2021;49(4):483-503.   Published online December 28, 2021
DOI: https://doi.org/10.7469/JKSQM.2021.49.4.483
                                    
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