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A Study on Service Quality Improvement in Adult Day Care Centers-Applying the Kano Model and Customer Satisfaction Coefficients
Seohyoun Park, Sangshik Lee
J Korean Soc Qual Manag. 2025;53(4):685-704. Published online December 31, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.4.685
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A Study on the Statistical Validation of a Customer Satisfaction Evaluation Scale for the System Semiconductor Package Substrate Industry
Bo-Su Park, Won-Young Yun
J Korean Soc Qual Manag. 2025;53(4):505-521. Published online December 31, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.4.505
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A Study on the Relationship Between Sustainable Education Quality and Job Competency of Organizational Members: A Comparative Analysis Between Supervisors and Employees
Seung Bae Hong, Gye Soo Kim
J Korean Soc Qual Manag. 2025;53(3):361-379. Published online September 30, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.3.361
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Sentiment Analysis of Running App Reviews Using Topic Modeling
Jun Seong Park, Su Yeon Nam, Chan Ho Lee, Sung Mo Koo
J Korean Soc Qual Manag. 2025;53(1):19-32. Published online March 31, 2025 DOI: https://doi.org/10.7469/JKSQM.2025.53.1.19
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Understanding the Concepts of Proactive Quality Management and Its Cases
Jeongwoo Park, Hosun Rhim, Yeji Kim
J Korean Soc Qual Manag. 2024;52(4):845-873. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.845
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The Impact of Fixed Shift Work of Fixed Night Shift Nurses on Job Engagement and Satisfaction
Jeong-A Bang, HyunSuk Joung, DonHee Lee
J Korean Soc Qual Manag. 2024;52(4):745-765. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.745
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Analyzing Factors Influencing Customer Satisfaction and Dissatisfaction: An Integrated Approach Using Servicescape, SERVQUAL, and the Kano Model
Eun Hye Kim, Hyeon Dong Kim, Ki-Hyun Um
J Korean Soc Qual Manag. 2024;52(4):675-698. Published online December 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.4.675
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A Study on the Educational Service Quality of Regional Private University for Student Satisfaction
Do-Hee Kwon
J Korean Soc Qual Manag. 2024;52(3):545-555. Published online September 30, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.3.545
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The Effect of Characteristics of Social Intelligence Robots on Satisfaction and Intention to Use: Focused on User of Single Person Households
Gyuri Jeon, Chaehyun Lee, Sungmi Jung, Jeongil Choi
J Korean Soc Qual Manag. 2024;52(1):95-113. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.95
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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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The Effect of Scuba Diving Resort Service Quality on Customer Satisfaction and Revisit Intention: Focusing on the Moderating Effect of Perceived Risk Attributes
Yun Bom Sung, Yonghwi Noh
J Korean Soc Qual Manag. 2023;51(4):589-606. Published online December 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.4.589
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A Study of the Effects of an Apartment Community's Servicescape on Resident Satisfaction and Quality of Life: A Focus on New Hope Town
Youn Hee Hwang, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(3):329-346. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.329
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The Effect of Social Media Marketing Capability on International Patient Satisfaction through Perceived Risk in the Medical Tourism Context
ANVARJONOV NODIRBEK BAKHROMZHON UGLI, Ki-Hyun Um
J Korean Soc Qual Manag. 2023;51(2):203-221. Published online June 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.2.203
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A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(1):79-96. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.79
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Analysis of the COVID-19 Pandemic-Driven Effect Changes of Quality Factors on Customer Satisfaction in Korean Police Civil Affairs Service
Seon-Kwan Yeo, Jong-Hyuk Lee, Won-Jun Choi, Ki-Hun Kim
J Korean Soc Qual Manag. 2023;51(1):67-78. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.67
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A Study on the Effect of Public Library Service Scape on Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(1):19-36. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.19
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Developing the Customer Quality Satisfaction Index Using Online Reviews: Case Study of TV
Jiye Shin, Heesoo Kim, Jaiho Lee, Hyoungwoo Jeon, Jeongsik Ahn, Sunghoon Hwang
J Korean Soc Qual Manag. 2022;50(4):863-876. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.863
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The Relationship between Employees’ ESG Perception and Service Quality: A Multi-level Analysis in the Korean Parcel Delivery Industry
Su-Yol Lee, JaeHeum Park
J Korean Soc Qual Manag. 2022;50(3):407-424. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.407
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A Study on the Relationships Among the Social Capital, Community Spirit, and Resident Satisfaction in Urban-Rural Complex Areas
Mi Yung Yu, Dong Hyuk Jo, Hee Jun Cho
J Korean Soc Qual Manag. 2022;50(3):333-347. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.333
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A Study on the Effect of Relationship Benefits on Customer Value, Customer Satisfaction and Loyalty - For Parents Using Early Childhood Education Institutions
Eun Joung Kim, Jong Woo Park
J Korean Soc Qual Manag. 2022;50(2):235-250. Published online June 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.2.235
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A Study on the Factors Affecting the Continuous Intention to Use Digital Content Over-the-Top Service
Sunju An, Jay Seo, Jeongil Choi
J Korean Soc Qual Manag. 2022;50(1):105-124. Published online March 28, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.1.105
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The Compensation Gap between Top Management Team(TMT) and Employee, and Firm Performance : Moderating Role of Promotion Probability and Opportunity, and Satisfaction with TMT
Suk Bong Choi
J Korean Soc Qual Manag. 2021;49(3):313-326. Published online September 29, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.3.313
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The Effect of Virtual Reality Content Production Types on Customer Satisfaction
Dongseon Lee, Daehyun Lim, Kyonghwan Kim, Jeongil Choi
J Korean Soc Qual Manag. 2020;48(3):433-451. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.433
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Development of Auditory Evaluation Scale in Automobile Engine Sound
Wonjoon Kim
J Korean Soc Qual Manag. 2020;48(3):409-420. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.409
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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A Study on Improvement of Organizational Culture of the Members of Manufacturing and Service industry Quality Control : Focused on Mediation Effect of Job Satisfaction
Chul Woo Lee, Yong Ho Shin, Meng Shang, Young Shin Ryu
J Korean Soc Qual Manag. 2020;48(1):29-50. Published online March 30, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.1.29
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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The Influence of Organizational Culture, Personal Characteristics, Workaholics, Work-Family Conflict on Life Satisfaction : Focused on the Flight Attendants on the Airline
Jung-A Lee
J Korean Soc Qual Manag. 2019;47(4):861-873. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.861
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The Importance-Satisfaction Analysis of Service Quality in University
Myung Kyum Kim, Jongwoo Park
J Korean Soc Qual Manag. 2019;47(4):807-822. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.807
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Validity Analysis of Korean Food for Launching Halal Market in Egypt Using the Kano-Timko Model with Conjoint Anlaysis
Young Seok Son, Byong Seo Lee, Kyung Soo Na
J Korean Soc Qual Manag. 2019;47(2):345-365. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.345
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