| Home | E-Submission | Sitemap | Editorial Office |  
top_img
Journal of the Korean Society for Quality Management Search > Browse Articles > Search



The Effect of SNS Prosumer Activity Characteristics and Relationship Quality on User Satisfaction and Loyalty Intention
Do-Hee Kwon, Chul-Ho Cho
J Korean Soc Qual Manag. 2019;47(1):125-138.   Published online March 31, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.1.125
                                    
thum_jksqm-47-1-125f1.gift1-jksqm-47-1-125.pngt3-jksqm-47-1-125.pngt4-jksqm-47-1-125.png
A Study on the Effect of Workaholism on Work-Family Conflict, Satisfaction of life in Airline Crew : Focused on Jeju Air
Jung A Lee
J Korean Soc Qual Manag. 2019;47(1):109-124.   Published online March 31, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.1.109
                                    
thum_jksqm-47-1-109f1.gifthum_jksqm-47-1-109f2.gift1-jksqm-47-1-109.pngt2-jksqm-47-1-109.pngt3-jksqm-47-1-109.png
A Study on the Effects of Followership and Leadership of Flight Attendant on Job Satisfaction and Team Commitment
Chi Min Lee, Seung Hee Yun
J Korean Soc Qual Manag. 2018;46(4):939-958.   Published online December 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.4.939
                                    
thum_jksqm-46-4-939f1.gifthum_jksqm-46-4-939f3.gifthum_jksqm-46-4-939f2.gift1-jksqm-46-4-939.png
An Effect of O2O Service Users’Motivation on Loyalty through Expectation-Confirmation and Satisfaction
Ki-Hoon An, Sin Bok Lee, Sae Bom Lee, Yung Ho Suh
J Korean Soc Qual Manag. 2018;46(4):923-938.   Published online December 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.4.923
                                    
thum_jksqm-46-4-923f1.gifthum_jksqm-46-4-923f2.gift3-jksqm-46-4-923.png
A Study on the Relationship between Service Quality (HISTOQAUL) and Experience Flow, Tourism Satisfaction and Loyalty in Cultural Heritage Tourism
Dae-Wook Ji, Jong-Woo Park
J Korean Soc Qual Manag. 2018;46(3):607-624.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.607
                                    
jksqm-46-3-607f1.gift3-jksqm-46-3-607.pngt4-jksqm-46-3-607.png
A Study on the Effects of Authentic Leadership on Job Satisfaction and Organizational Citizenship Behavior: Focus on Military Organization Behavior
Jeonggi Son, Taek Geun Song, Keun Jung Lee
J Korean Soc Qual Manag. 2018;46(3):569-592.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.569
                                    
jksqm-46-3-569f1.gift4-jksqm-46-3-569.png
The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
                                    
jksqm-46-3-523f1.gift1-jksqm-46-3-523.png
The Effects of Project Managers’Servant Leadership on Project Performance via Customer Satisfaction
Hyung-Su Lee, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(2):283-300.   Published online June 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.2.283
                                    
t2-jksqm-46-2-283.pngt3-jksqm-46-2-283.pngt4-jksqm-46-2-283.png
The Effect of Flight Attendant’s Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(1):135-152.   Published online March 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.1.135
                                    
jksqm-46-1-135f1.gifjksqm-46-1-135f2.gifjksqm-46-1-135f3.gift3-jksqm-46-1-135.pngt4-jksqm-46-1-135.png
The Effects of Audit Quality on Audit Performance
Gwangyun Choi, JongWoo Park
J Korean Soc Qual Manag. 2018;46(1):113-134.   Published online March 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.1.113
                                    
jksqm-46-1-113f1.gifjksqm-46-1-113f2.gift1-jksqm-46-1-113.pngt3-jksqm-46-1-113.pngt5-jksqm-46-1-113.png
An Effect of Psychological Empowerment on Employees' Voluntary Service Attitude in the Elderly Care Hospital: Moderating Effect of LMX
Ok-Soon Shin, Chul-Ho Cho
J Korean Soc Qual Manag. 2018;46(1):75-94.   Published online March 31, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.1.075
                                    
jksqm-46-1-75f1.gifjksqm-46-1-75f2.gifjksqm-46-1-75f3.gift9-jksqm-46-1-75.png
The empirical study on e-learning quality and its relevant constructs
Misook Lee
J Korean Soc Qual Manag. 2017;45(4):917-932.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.917
                                    
thum_jksqm-45-4-917f1.gifthum_jksqm-45-4-917f2.gifT1-jksqm-45-4-917.pngT2-jksqm-45-4-917.png
A study on inducing process of critical design factors for enhancing customer satisfaction
Youngjae Im
J Korean Soc Qual Manag. 2017;45(4):717-738.   Published online December 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.4.717
                                    
thum_jksqm-45-4-717f1.gifthum_jksqm-45-4-717f2.gifthum_jksqm-45-4-717f3.gifthum_jksqm-45-4-717f4.gifthum_jksqm-45-4-717f5.gif
Effect of Customer Relationship Management(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag. 2017;45(3):547-560.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.547
                                    
thum_jksqm-45-3-547f1.gift2-jksqm-45-3-547.pngt3-jksqm-45-3-547.pngt4-jksqm-45-3-547.png
Derivation of affective factors for automotive interior material and its association analysis on material properties
Sungjoon Park, Jaekyu Park, Jaeho Choe
J Korean Soc Qual Manag. 2017;45(3):521-532.   Published online September 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.3.521
                                    
thum_jksqm-45-3-521f1.gifthum_jksqm-45-3-521f2.gifthum_jksqm-45-3-521f3.gifthum_jksqm-45-3-521f4.gifthum_jksqm-45-3-521f5.gif
An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
                                    
thum_jksqm-45-2-275f1.gift1-jksqm-45-2-275.png
A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
                                    
thum_jksqm-45-2-261f1.gifthum_jksqm-45-2-261f2.gift1-jksqm-45-2-261.pngt2-jksqm-45-2-261.pngt3-jksqm-45-2-261.png
A Study on Quality Dimension and Improvement Priority for Enhancing University Educational Service Satisfaction
Youngsoon Chang, Dajung Jung, Donyun Kim
J Korean Soc Qual Manag. 2017;45(1):11-24.   Published online March 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.1.011
                                    
thum_jksqm-45-1-11f1.gifthum_jksqm-45-1-11f2.gifthum_jksqm-45-1-11f3.gifT1-jksqm-45-1-11.pngT2-jksqm-45-1-11.png
The Relationship among Leader-Member Exchange(LMX), Empowerment, Job Satisfaction, Organizational Commitment, and Customer Orientation : Focused on the Jeju-Air
Jung-A Lee, Gi-Jong Lee
J Korean Soc Qual Manag. 2016;44(4):983-997.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.983
                              
thum_jksqm-44-4-983f1.gifthum_jksqm-44-4-983f2.gifT1-jksqm-44-4-983.pngT3-jksqm-44-4-983.png
A Study on the Customer Satisfaction for Smart Audio's Concept Features through the Kano Model
HoonChul Shin, Jonghak Kim, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(4):951-963.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.951
                              
thum_jksqm-44-4-951f1.gifT1-jksqm-44-4-951.pngT3-jksqm-44-4-951.pngT4-jksqm-44-4-951.png
A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
                              
thum_jksqm-44-4-921f1.gifthum_jksqm-44-4-921f2.gifthum_jksqm-44-4-921f3.gifthum_jksqm-44-4-921f4.gif
Affective quality improving method for service fields by analysing customers' affective sensory responses
Jaeho Choe, Sungjoon Park
J Korean Soc Qual Manag. 2016;44(4):897-906.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.897
                              
T2-jksqm-44-4-897.pngT3-jksqm-44-4-897.png
The Effect on Consumer Satisfaction through the Quality Characteristics of Consumer Perception for Smart Car Technology
In Sun Back, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(3):661-676.   Published online September 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.3.661
                              
thum_jksqm-44-3-661f1.gift3-jksqm-44-3-661.pngt4-jksqm-44-3-661.png
A Study on the Effect of Brand Value Through Residential Satisfaction for CRM of Home Builders
Suk Hwang Jung, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(2):425-450.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.425
                              
thum_jksqm-44-2-425f1.gifthum_jksqm-44-2-425f2.gifthum_jksqm-44-2-425f3.gifthum_jksqm-44-2-425f4.gifthum_jksqm-44-2-425f5.gif
The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
                              
thum_jksqm-44-2-357f1.gifthum_jksqm-44-2-357f2.gift3-jksqm-44-2-357.png
Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276.   Published online June 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
                                 Cited By 1
thum_jksqm-44-2-265f1.gifthum_jksqm-44-2-265f2.gifthum_jksqm-44-2-265f3.gifthum_jksqm-44-2-265f4.gifthum_jksqm-44-2-265f5.gif
An Effect of SNS Performance and Arts Information Service Quality on Initial Trust and Prosumer Activity: Focusing on Dance Performance
Sun-Woo Park, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(1):199-214.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.199
                              
thum_jksqm-44-1-199f1.gift1-jksqm-44-1-199.png
Measuring Creativity of Ideas and the Corresponding Customer Satisfaction
Ikseon Kang, Haegeun Song, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(1):139-152.   Published online March 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.1.139
                                 Cited By 1
thum_jksqm-44-1-139f1.gifthum_jksqm-44-1-139f2.gifthum_jksqm-44-1-139f3.gifthum_jksqm-44-1-139f4.gif
Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
                              
jksqm-43-545-fig1.gifjksqm-43-545-fig2.gifT1-JKSQM-43-545.pngT3-JKSQM-43-545.png
Case Study for Improving Lecture Satisfaction using S-NS Diagram
J Korean Soc Qual Manag. 2015;43(4):489-498.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.489
                              
jksqm-43-489-fig1.gifjksqm-43-489-fig2.gifjksqm-43-489-fig3.gifT1-JKSQM-43-489.pngT2-JKSQM-43-489.png
1 | 2 | 3 |
E-Submission
Email Alert
Author's Index
ksqm
GoogleScholar
ScienceCentral
Similarity Check
Crossref Cited-by Linking
CrossMark
Funder Registry
ORCID
COPE
Editorial Office
13F, 145, Gasan digital 1-ro, Geumcheon-gu, Seoul 08506, Korea
TEL: +82-2-2624-0357   FAX: +82-2-2624-0358   E-mail: ksqmeditor@ksqm.org
About |  Browse Articles |  Current Issue |  For Authors and Reviewers
Copyright © Korean Society for Quality Management. All rights reserved.                 developed in m2community
Close layer
prev next