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The Effect of Characteristics of Social Intelligence Robots on Satisfaction and Intention to Use: Focused on User of Single Person Households
Gyuri Jeon, Chaehyun Lee, Sungmi Jung, Jeongil Choi
J Korean Soc Qual Manag. 2024;52(1):95-113. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.95
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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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The Effect of Scuba Diving Resort Service Quality on Customer Satisfaction and Revisit Intention: Focusing on the Moderating Effect of Perceived Risk Attributes
Yun Bom Sung, Yonghwi Noh
J Korean Soc Qual Manag. 2023;51(4):589-606. Published online December 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.4.589
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A Study of the Effects of an Apartment Community's Servicescape on Resident Satisfaction and Quality of Life: A Focus on New Hope Town
Youn Hee Hwang, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(3):329-346. Published online September 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.3.329
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The Effect of Social Media Marketing Capability on International Patient Satisfaction through Perceived Risk in the Medical Tourism Context
ANVARJONOV NODIRBEK BAKHROMZHON UGLI, Ki-Hyun Um
J Korean Soc Qual Manag. 2023;51(2):203-221. Published online June 30, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.2.203
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A Study on the Effects of Educational Service Quality of Lifelong Education Institutions on Job Preparation Behavior of Adult Learners
Min Jae Gil, Jong Woo Park
J Korean Soc Qual Manag. 2023;51(1):79-96. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.79
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Analysis of the COVID-19 Pandemic-Driven Effect Changes of Quality Factors on Customer Satisfaction in Korean Police Civil Affairs Service
Seon-Kwan Yeo, Jong-Hyuk Lee, Won-Jun Choi, Ki-Hun Kim
J Korean Soc Qual Manag. 2023;51(1):67-78. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.67
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A Study on the Effect of Public Library Service Scape on Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(1):19-36. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.19
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Developing the Customer Quality Satisfaction Index Using Online Reviews: Case Study of TV
Jiye Shin, Heesoo Kim, Jaiho Lee, Hyoungwoo Jeon, Jeongsik Ahn, Sunghoon Hwang
J Korean Soc Qual Manag. 2022;50(4):863-876. Published online December 27, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.4.863
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The Relationship between Employees’ ESG Perception and Service Quality: A Multi-level Analysis in the Korean Parcel Delivery Industry
Su-Yol Lee, JaeHeum Park
J Korean Soc Qual Manag. 2022;50(3):407-424. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.407
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A Study on the Relationships Among the Social Capital, Community Spirit, and Resident Satisfaction in Urban-Rural Complex Areas
Mi Yung Yu, Dong Hyuk Jo, Hee Jun Cho
J Korean Soc Qual Manag. 2022;50(3):333-347. Published online September 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.3.333
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A Study on the Effect of Relationship Benefits on Customer Value, Customer Satisfaction and Loyalty - For Parents Using Early Childhood Education Institutions
Eun Joung Kim, Jong Woo Park
J Korean Soc Qual Manag. 2022;50(2):235-250. Published online June 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.2.235
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A Study on the Factors Affecting the Continuous Intention to Use Digital Content Over-the-Top Service
Sunju An, Jay Seo, Jeongil Choi
J Korean Soc Qual Manag. 2022;50(1):105-124. Published online March 28, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.1.105
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The Compensation Gap between Top Management Team(TMT) and Employee, and Firm Performance : Moderating Role of Promotion Probability and Opportunity, and Satisfaction with TMT
Suk Bong Choi
J Korean Soc Qual Manag. 2021;49(3):313-326. Published online September 29, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.3.313
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The Effect of Virtual Reality Content Production Types on Customer Satisfaction
Dongseon Lee, Daehyun Lim, Kyonghwan Kim, Jeongil Choi
J Korean Soc Qual Manag. 2020;48(3):433-451. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.433
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Development of Auditory Evaluation Scale in Automobile Engine Sound
Wonjoon Kim
J Korean Soc Qual Manag. 2020;48(3):409-420. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.409
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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A Study on Improvement of Organizational Culture of the Members of Manufacturing and Service industry Quality Control : Focused on Mediation Effect of Job Satisfaction
Chul Woo Lee, Yong Ho Shin, Meng Shang, Young Shin Ryu
J Korean Soc Qual Manag. 2020;48(1):29-50. Published online March 30, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.1.29
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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The Influence of Organizational Culture, Personal Characteristics, Workaholics, Work-Family Conflict on Life Satisfaction : Focused on the Flight Attendants on the Airline
Jung-A Lee
J Korean Soc Qual Manag. 2019;47(4):861-873. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.861
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The Importance-Satisfaction Analysis of Service Quality in University
Myung Kyum Kim, Jongwoo Park
J Korean Soc Qual Manag. 2019;47(4):807-822. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.807
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Validity Analysis of Korean Food for Launching Halal Market in Egypt Using the Kano-Timko Model with Conjoint Anlaysis
Young Seok Son, Byong Seo Lee, Kyung Soo Na
J Korean Soc Qual Manag. 2019;47(2):345-365. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.345
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A Study on the Impact of Perceived Cosmetic Brand App on Continuous Usage Intention
- Meditating Effect of Customer Satisfaction and Moderating Effect of Involvement -
Jia Zhao, Yeonggil Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(2):237-254. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.237
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The Effect of SNS Prosumer Activity Characteristics and Relationship Quality on User Satisfaction and Loyalty Intention
Do-Hee Kwon, Chul-Ho Cho
J Korean Soc Qual Manag. 2019;47(1):125-138. Published online March 31, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.1.125
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A Study on the Effect of Workaholism on Work-Family Conflict, Satisfaction of life in Airline Crew : Focused on Jeju Air
Jung A Lee
J Korean Soc Qual Manag. 2019;47(1):109-124. Published online March 31, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.1.109
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A Study on the Effects of Followership and Leadership of Flight Attendant on Job Satisfaction and Team Commitment
Chi Min Lee, Seung Hee Yun
J Korean Soc Qual Manag. 2018;46(4):939-958. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.939
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An Effect of O2O Service Users’Motivation on Loyalty through Expectation-Confirmation and Satisfaction
Ki-Hoon An, Sin Bok Lee, Sae Bom Lee, Yung Ho Suh
J Korean Soc Qual Manag. 2018;46(4):923-938. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.923
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A Study on the Relationship between Service Quality (HISTOQAUL) and Experience Flow, Tourism Satisfaction and Loyalty in Cultural Heritage Tourism
Dae-Wook Ji, Jong-Woo Park
J Korean Soc Qual Manag. 2018;46(3):607-624. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.607
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A Study on the Effects of Authentic Leadership on Job Satisfaction and Organizational Citizenship Behavior: Focus on Military Organization Behavior
Jeonggi Son, Taek Geun Song, Keun Jung Lee
J Korean Soc Qual Manag. 2018;46(3):569-592. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.569
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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
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