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The Effects of Service Quality and Sensibility Quality on Brand Fanship – For Parents of Early Childhood Education Institutions
Mi Hyun Ryu, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(3):347-362.   Published online September 30, 2023
DOI: https://doi.org/10.7469/JKSQM.2023.51.3.347
                                    
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The Effect of Employee Authenticity on Customer Loyalty via Rapport : A Moderated Mediation Model
Ki Baek Jung, Suk Bong Choi
J Korean Soc Qual Manag. 2020;48(3):361-379.   Published online September 25, 2020
DOI: https://doi.org/10.7469/JKSQM.2020.48.3.361
                                    
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