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A Study on the Implementation Plan for Public Service Quality Management Applying the ISO 18091 Framework
Jihoon Cho, Jebum Pyun
J Korean Soc Qual Manag. 2022;50(1):1-19.   Published online March 28, 2022
DOI: https://doi.org/10.7469/JKSQM.2022.50.1.1
                                    
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Why Do Laggards Resist the IT Adoption in Public Service?: A Case of Expressway Hi-Pass System
Hee-Soo Cho, Yung-Ho Suh, Sang-Chul Lee, Sae-Bom Lee
J Korean Soc Qual Manag. 2019;47(2):367-380.   Published online June 30, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.2.367
                                    
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Analyzing the Causal Relationship between Qualities, Satisfaction, and Trust in Public Services: an Intermediary Customer Perspective
June-Young Rha
J Korean Soc Qual Manag. 2010;38(3):378
            
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