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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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Analysis of Defence Service Quality using
PCSI Index
and an Empirical Comparative Analysis - Focusing on Small Businesses less than 100 Employees
Yoon-Wook Nam, Dong-Hyeon Ko, Hyun-Min Kim, Kowan-Woo Lee
J Korean Soc Qual Manag.
2023;51(1):37-54. Published online March 31, 2023
DOI:
https://doi.org/10.7469/JKSQM.2023.51.1.37
A Study on the Improvement of Airline Educational Service Quality Factors using
PCSI Index
: Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag.
2020;48(2):329-344. Published online June 26, 2020
DOI:
https://doi.org/10.7469/JKSQM.2020.48.2.329
A study on Service the Quality of Defence Quality Assurance Activites using Kano Model by Company Size
Sunghoon Kim, Hyun-Soo Seo
J Korean Soc Qual Manag.
2018;46(3):397-410. Published online September 30, 2018
DOI:
https://doi.org/10.7469/JKSQM.2018.46.3.397
A study on Service Quality of Defence Quality Assurance Activites using Kano Model &
PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag.
2017;45(2):261-274. Published online June 30, 2017
DOI:
https://doi.org/10.7469/JKSQM.2017.45.2.261
Potential Customer Satisfaction Improvement Index based on Kano Model
Sung-Uk Lim, Young-Taek Park
J Korean Soc Qual Manag.
2010;38(2):248
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