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A study on Service the Quality of Defence Quality Assurance Activites using Kano Model by Company Size
Sunghoon Kim, Hyun-Soo Seo
J Korean Soc Qual Manag. 2018;46(3):397-410.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.397
                                    
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274.   Published online June 30, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
                                    
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Potential Customer Satisfaction Improvement Index based on Kano Model
Sung-Uk Lim, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):248
            
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